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About the Role

To effectively manage a small team of security personnel in order to protect the interests, business, assets and well-being of Southbank Place Limited. To provide a ‘best in class’ service to support the growth of the Company and to support the mission of providing a secure and resilient place for our people, residents, visitors and the public.

Responsibilities

Responsible for the operational management, deployment and administration of Southbank Place Limited security, working as part of a roster covering 24/7 shift working.
Manage incidents promptly and effectively, including liaising with Emergency Services and other stakeholders.
Ensure Security Department operational and administrative policies, procedures and instructions are complied with by security personnel.
Delegate for the SBP Estate Manager during out of hours.
Manage and monitor performance of security personnel, ensuring highest possible standards and implement/introduce measures to deal with those who fail to reach acceptable standards.
Maintain an exercise and training programme to assess staff knowledge and skills and provide additional training.
Liaise directly with and provide a daily briefing to the Director Security & Resilience and/or deputy.
Maintain a close liaison with the Security Management Team, including the ECC, Security Duty Manager and Estate Manager.
Ensure sufficient staffing and supervision for forecasted major events and liaise with the Estate Management Team and key stakeholders regarding any foreseen impact on the estate.
Be familiar with and implement emergency procedures and ensure the Security team is fully conversant with the procedures and their specific responsibilities.
Ensure the Security team is fully conversant with instructions and procedures regarding operating levels, patrols and search procedures, and that they are briefed on all events which may impact on their duty.
Ensure adequate staffing levels and skill levels are planned for each shift.
Monitor performance of the relevant contract security provider.
Liaise closely with tenants and residents and provide assistance, advice, support and services as appropriate.
Ensure the operation of the CCTV system is compliant with the Code of Practice and Company policy.
Support the South Bank Place Communications Officer in the administration of the Incident Management System.
Support the Estates Security Control Room function, providing support, guidance and direction.
Promptly investigate complaints against staff as directed.
Attend all meetings as directed by the Estate or Security Management.
Liaise directly with key system providers, ensuring baseline security systems remain operational or best placed contingencies are considered.
Ensure SBP Heads of Department are comprehensively briefed on any events likely to impact on their area of business.
Undertake any reasonable other task as required by Senior Management.
Fulfill legal duty to take reasonable care for health and safety of themselves and others.
Follow all guidance and instructions regarding Health & Safety.
Comply with CWG Environmental Policies for minimization of waste and effective energy management.
Comply with the CWG ISO9001 certified Quality Management System and requirements detailed within the Company Quality Manual, Policies and Procedures.
Understand and adopt the ESG Strategy into respective roles, adhering to environmental regulations, minimizing waste, supporting nature, and facilitating positive change.
Ensure effective implementation of all Procedures, Plans, and Forms within Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.

Requirements

Currently operating in a leadership role within the Security, Police or Military environment.
Evidence of effective decision making under pressure.
Evidence of managing a team to provide a high standard of service.
Experienced in individual and team performance management.
Evidence of effective personnel absence management.
Innovative and proactive thinker with strong negotiation skills.
Ability to manage projects and write concise comprehensive reports.
Able to demonstrate understanding of security aspects in commercially driven and customer orientated business.
Must be flexible and diplomatic, with ability to constructively challenge existing practices.
Excellent communicator with sound organisational skills.
Able to deliver high-quality briefings to a variety of audiences.
Computer literate.
Prepared to work flexible and varied hours.
Training experience would be advantageous.
Evidence of continuous professional development.
Knowledge of CCTV Operations/Codes of Practice.

Skills

Leadership
Decision making
Team management
Performance management
Negotiation
Project management
Report writing
Communication
Organisation
Briefing
Computer literacy
Training
CCTV Operations
Codes of Practice

Location

Canary Wharf

Work Type

Full-time
Shift work

Experience Level

Leadership role in Security, Police or Military environment
Team management experience
Performance management experience

Salary/Compensations

£61,253.00

Benefits

Generous pension and insurance plans
Health benefits
Subsidised gym membership
Store discounts
Family leave
Flexible working arrangements
Learning and development opportunities (classroom and e-learning training, mentoring, cross department experience, on the job learning)
Support for accreditations, chartered status, sponsorships, and further educational opportunities

About the Company

Canary Wharf Management Limited is committed to providing a secure and resilient place for its people, residents, visitors, and the public.
The company values include committing to excellence, fostering collaboration, encouraging engagement, taking ownership, and embracing innovation.
They are committed to diversity and inclusion, recognizing the importance of diverse experience, skills, and perspectives.
The company offers flexible working arrangements and invests heavily in employee learning and development.

Equal Opportunity

We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential.
We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction.
We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.