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About the Role
Join Spire London East Hospital's growing team as a Bank Physiotherapy Administrator. You will ensure the provision and maintenance of an efficient patient administration service within the Physiotherapy department.
Responsibilities
- Provide and maintain an efficient bookings system for all physiotherapy patients using a computerised system (SAP).
- Oversee the accurate completion of all charge sheets within the Physiotherapy department for both outpatients and inpatients and charging for consumables where appropriate.
- Organise and manage the Physiotherapy teams Outpatient clinics (to include classes, pre-op assessments etc.).
- Managing the Patient Discharge process and follow up Patient Satisfaction surveys.
- Provide general administrative support to the Head of Department and Lead Physiotherapists.
- Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate.
- Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner either by face-to-face meetings, telephone or letter. Ensure an accurate record of the communication is held.
- Maintain departmental electronic and manual filing systems accurately.
- Liaise closely with patients, consultants and clinical teams in relation to any special requirements or individual requests.
Requirements
- Excellent interpersonal and communication skills.
- Ability to build and maintain effective working relationships, both internally and externally.
- Strong focus on delivering and meeting customer expectations.
- Confident telephone manner with the ability to communicate with a wide range of customers at all levels.
- The ability to work effectively as part of a team.
- IT literate and a competent user of the MS Office suite of products.
- Able to work under pressure and to tight deadlines, with good organisational skills.
Skills
- SAP
- MS Office suite
Location
- Redbridge
Work Type
- Bank
- Ad hoc shifts
- Permanent
About the Company
- Spire London East Hospital is a well-established private hospital delivering comprehensive treatments and care to our patients in east and central London and Essex. We offer fast access to high quality healthcare, from consultations and advanced diagnostics to personalised treatments and expert aftercare.
- Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.
- We are extremely proud of our heritage in private healthcare and of our values as an organisation: Driving clinical excellence, Doing the right thing, Caring is our passion, Keeping it simple, Delivering on our promises, Succeeding and celebrating together.
- Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
- For us, it's more than just treating patients; it's about looking after people.