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About the Role
Lead a talented team and play a key role in crafting the Professional Indemnity (PI) claims offering of a flagship global organisation. You will lead a team of Claims Advocates and Specialists who manage some of the world’s most respected clients, including international blue-chip Professional Services firms and Financial Institutions.
Responsibilities
- Deliver high-quality coverage analysis, advocacy, technical and strategic claims management support to clients.
- Manage and oversee claims from notification to closure.
- Engage closely with clients, brokers, insurers/reinsurers and other stakeholders to secure successful outcomes.
- Lead, coach and mentor a team of c8 Claims Advocates and Specialists, based across London and Chelmsford, helping them to grow their technical and consulting skills.
- Own the oversight and management of complex professional and financial lines claims for large multinational clients, from initial notification through to resolution.
- Provide expert technical claims advocacy, guiding clients through complex coverage disputes and challenging on claims.
- Build strong, positive relationships with clients, brokers, insurers/reinsurers and other collaborators throughout the claims process.
- Deliver clear, confident claims presentations and insights to clients and other internal and external stakeholders.
- Collaborate across the wider Global Broking Centre and the Aon network to deliver an outstanding claims service.
Requirements
- Extensive experience handling complex PI claims, along with Cyber, IP, D&O, Crime, PTL, EPL and ML.
- Demonstrable experience of claims advocacy and strategic claims management.
- Proven people management experience, with a track record of developing colleagues’ technical and claims management skills.
- Excellent client-management, influencing, negotiation and communication and presentation skills.
- Confidence presenting to, and leading discussions with, senior stakeholders, including legal professionals, on technical coverage arguments.
- A collaborative approach, with the ability to work effectively across broking, placement and claims teams.
- A legal background is preferred, but not essential.
Skills
- Professional Indemnity (PI) claims
- Cyber claims
- Intellectual Property (IP) claims
- Directors & Officers (D&O) claims
- Crime claims
- Pensions Trustee Liability (PTL) claims
- Employment Practices Liability (EPL) claims
- Management Liability (ML) claims
- Claims advocacy
- Strategic claims management
- People management
- Client management
- Influencing
- Negotiation
- Communication
- Presentation skills
Location
- London
- Chelmsford
Work Type
- Hybrid
Experience Level
- Senior leadership role
Benefits
- Comprehensive and flexible benefits package
About the Company
- At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
- As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.