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About the Role
An opportunity exists to join our Stratford and Belfast test centre as a Team Leader. You will supervise day-to-day operations, ensure smooth process execution, and maintain test security and integrity. This role involves deputising for the Centre Manager, supporting local marketing, assisting with staff training and development, conducting quality checks, and acting as the first point of contact for complaints. We seek individuals who ensure staff are happy and supported, manage workloads effectively, and provide customer excellence with a flexible approach.
Responsibilities
- Supervise and keep abreast of day-to-day operations within the test point.
- Ensure a smooth operation of various processes and adherence to policies, procedures, and regulatory requirements.
- Maintain the security and integrity of the tests.
- Deliver supervisory administrative support to the centre.
- Reinforce local marketing and wider business development strategies.
- Assist with the training and development needs of centre staff.
- Carry out quality checks.
- Act as the first escalation point for candidate/examiner complaints.
- Deputise for the Centre Manager in their absence.
- Ensure staff are happy and well-supported.
- Organise and delegate workload.
- Monitor staff performance to ensure correct completion of tasks.
Requirements
- A good level of education.
- Ability to communicate at all levels.
- Provide excellent customer service.
- Portray a professional image at all times.
- Excellent organisational skills.
- Keen eye for detail.
- Ability to deal with stakeholders ranging from colleagues to examiners, and candidates.
- Regular weekend work will be required.
Skills
- Customer excellence
- Flexible approach to working
- Communication skills
- Organisational skills
- Team player
Location
- Stratford
- Belfast
Work Type
- Fixed-term contract (6 months)
- Full-time
- 40 hours/week
- 5 over 7 days
- Monday to Sunday as set by rota
Education Level
- Good level of education
Benefits
- Stimulating work environment
- Inspiring work environment
- Fair work environment
About the Company
- Trinity provides a work environment that is stimulating, inspiring and fair.
- Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation.
- Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace.
- All applications are dealt with in the strictest of confidence.
- As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities.
- We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
- Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records.
- In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
- Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
- All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
- Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees.
- Our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
- Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice.
- Trinity College London will hold candidate data on file for no more than six months from application submission.
- If we want to hold your information beyond the six months, we will contact you to get your consent.
Equal Opportunity
- Trinity is committed to building a more diverse and inclusive workplace.
- We actively encourage applications from candidates of all abilities.
- As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities.
- We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
- Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records.
- To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.