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About the Role
Partner with customers to co-create solutions and expand ServiceNow's presence in the market of Intelligent Automation and Generative AI as a Solution Architect on the pre-sales team.
Responsibilities
- Foster knowledge, engagement, and interactions within the team, with customers, and in the field.
- Align direct opportunity engagement and skills with ServiceNow's strategic and enterprise accounts.
- Address business and technical problems using AI products, considering regulations, business drivers, evolving needs, and security.
- Act as a speaker at marketing events such as user conferences, trade shows, and webinars.
- Work with sales and marketing leadership to build sales assets that drive the ServiceNow AI pipeline.
- Partner with the sales team to support, drive, and close AI opportunities.
- Provide demonstrations of ServiceNow's AI-powered solutions to prospects and customers.
- Scope and deliver proof-of-concept and value engagements with prospects.
- Stay up-to-date with industry trends and advancements in AI.
- Conduct enablement sessions for field Solution Consultants and Account teams on ServiceNow AI products.
- Foster a culture of innovation by encouraging new ideas and approaches to solving customer problems using AI.
Requirements
- 10+ years in presales or consulting with direct customer engagement in enterprise software environments.
- 3+ years of technical experience selling AI models, deep learning models, and large language models, with a focus on Generative AI.
- Strong presentation skills, with the ability to explain AI concepts clearly and logically to both technical and non-technical audiences.
- Ability to see the bigger picture and understand the business drivers behind AI and automation technologies.
- Development experience using cloud-based AI platforms.
- Knowledge of NVIDIA LLMs and Microsoft Azure is valued.
- Python skills are valued.
- Experience with large relational and NoSQL data stores, and with transformation techniques that make data consumable by AI models.
- Certification in a major AI platform (e.g. Microsoft Azure OpenAI).
- Experience with LLMOps is valued.
- Experience with ServiceNow Predictive Intelligence, Task Intelligence, AI Search, and Virtual Agent is highly valued.
- Ability to travel up to 50% of the time to support technical sales activities.
- Experience in a fast-growing technology company, such as software, cloud, or customer experience.
- Experience in value-based selling or solution selling.
- Strong understanding of the sales process, with the ability to act as a trusted advisor to Specialist Sales, account management, and the extended sales organisation.
Skills
- AI
- Intelligent Automation
- Generative AI
- Deep Learning Models
- Large Language Models
- Cloud-based AI platforms
- NVIDIA LLMs
- Microsoft Azure
- Python
- Large relational data stores
- NoSQL data stores
- Data transformation
- AI platform certification
- LLMOps
- ServiceNow Predictive Intelligence
- ServiceNow Task Intelligence
- ServiceNow AI Search
- ServiceNow Virtual Agent
- Value-based selling
- Solution selling
Location
- APAC - Asia Pacific
Work Type
- Flexible
- Regular
Experience Level
- 10+ years in presales or consulting
- 3+ years of technical experience selling AI models
Education Level
- Certification in a major AI platform (e.g. Microsoft Azure OpenAI)
About the Company
- ServiceNow is the AI control tower for business reinvention.
- Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.
- We're building an AI-native culture where technology and talent are unstoppable together.
Equal Opportunity
- ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
- In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.