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About the Role
Centric Software is seeking a Technical Support Specialist to join their growing team. This role is pivotal in delivering exceptional customer support and technical guidance, with a primary focus on Japan customers. You will address inquiries and provide efficient solutions, empowering businesses to bring their products to market.
Responsibilities
- Resolve customer queries and issues promptly, adhering to SLAs.
- Collaborate with R&D, Services, and Pre-sales teams to address bugs and ensure project timelines.
- Manage complex customer accounts and understand their hardware and software setups.
- React quickly to major customer issues.
- Ensure system availability and functionality for customers.
- Analyze complex problems and propose solutions.
- Establish credibility with internal and external customers.
- Achieve proficiency in Centric PXM software installation and functionality.
Requirements
- Minimum of 5 years' experience in a similar role, preferably within the technology or fashion industry.
- Familiarity with PIM/DAM solutions and cloud infrastructure is highly desirable.
Skills
- Demonstrated expertise in customer-facing roles, coupled with strong IT troubleshooting skills
- Experience in software installation, database management (SQL Server, Oracle), and cloud infrastructure (AWS, Azure, Google Cloud).
Experience Level
- Minimum of 5 years' experience
Education Level
- Bachelor’s or Master’s degree in computer engineering, IT, Fashion Design, or a related field.
About the Company
- Centric Software is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes.
- They equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products.
- Their technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market.
- Centric Software is experiencing rapid growth, bold ideas and extraordinary opportunities.
- They are looking for brilliant people who want to challenge the status quo.
Equal Opportunity
- Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.