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About the Role
You will deliver the most memorable and engaging in-store experience, bringing Experiential Retail to life. Championing our core values, you will play an integral part of the continued growth and expansion of the brand, whilst partnering with your Store Manager to lead and develop your team, with growth always at the forefront.
Responsibilities
- Inspire and empower your team to truly Host from the Heart, guiding them to radiate warmth, be fully present, take ownership of every interaction and bring intention to the smallest moments.
- Create a space where every individual and customer feels genuinely seen, valued and cared for.
- Support and coach your team to truly flourish and grow in their roles by adopting a reverse leadership approach in order to cultivate high-performing and truly engaged teams.
- Deliver feedback on the shop floor, observing & delivering in the moment.
- Lead the way in ensuring strong numbers are achieved through inventory management, VM, store layouts and experiential retail.
- Ensure efficient and effective operational processes in your store to enhance productivity and customer satisfaction.
- Continuously optimise your social and environmental impact from both large to small decisions, staying committed within your role to together growing a sustainable business.
- Build brand loyalty by promoting our CRM scheme, hosting events, and engaging with your local community.
Requirements
- A values champion and brand ambassador our values resonate deeply with you.
- Experience as an Assistant Store Manager.
- Ability to develop and mentor a high-performing team to create an environment fostered by learning, growth and development.
- Strong communication, and interpersonal skills, with the ability to influence and collaborate with cross-functional teams and stakeholders at all levels.
- Always looking for a better way to do things and are naturally curious in everything you do and every conversation you have.
Skills
- Communication skills
- Interpersonal skills
- Influencing skills
- Collaboration skills
- Inventory management
- Visual merchandising
- Store layout optimisation
- Experiential retail
- Operational process enhancement
- Customer satisfaction
- Social and environmental impact optimisation
- Brand loyalty building
- CRM scheme promotion
- Event hosting
- Community engagement
Location
- London
Work Type
- Full-time
Experience Level
- Assistant Store Manager
Salary/Compensations
- £35,000 + commission
Benefits
- Commission
About the Company
- We're more than a jewellery brand, we're on a mission to revolutionise the jewellery experience, and that starts with our people.
- We're a fast moving, values led team built on trust, ownership and growth.
- You'll have the opportunity to bring ideas to life, make an impact and grow alongside a team that celebrates each other.
- If you're adaptable, proactive, and energised by growth, you'll thrive here.
- Everything we do is guided by our values: Grow Together. Celebrate Each Other. Break All Boundaries.
- Our Commitment: Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team.