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About the Role
At Google, the Trust and Safety team comprises abuse-fighting and user-trust experts dedicated to making the internet safer. We collaborate with various Google teams to implement robust solutions against threats like malware, spam, and account hijacking. Our team of Analysts, Policy Specialists, Engineers, and Program Managers works to mitigate risks and combat abuse across all Google products, safeguarding users, advertisers, and publishers globally in over 40 languages. The RCS for Business (RBM) Messaging Spam and Abuse team focuses on preventing abuse within the RBM ecosystem, protecting partners from malicious content and unwanted interactions. We aim to scale protections across the ecosystem in partnership with product and engineering teams, with the goal of de-risking RCS value for the business ecosystem. In this role, you will champion the user's perspective and leverage your technical, investigative, and strategic skills to protect users. You will collaborate globally and cross-functionally with Google Engineers and Product Managers to address complex online safety challenges and manage abuse and fraud at Google's scale.
Responsibilities
- Identify Business-to-Users and Users-to-Business threats, working cross-functionally, designing and building anti-abuse protections.
- Influence safer-by-design product features and advise on counter-abuse strategies and emerging trends.
- Analyze data and trends to identify signals for scaled enforcement.
- Lead projects to increase the adoption of AI/ML to improve operational efficiency and effectiveness.
- Design and operate the full Trust and Safety funnel of review, enforcement, and appeals workflows.
- Ensure effective policy implementation by drafting guidelines for reviewers and overseeing review and enforcement quality.
- Build and scale lean operational processes, deploying automation-first strategies.
- Provide abuse and policy expertise to Product, Engineering, and other teams, supporting the development of automated enforcement solutions.
- Monitor ecosystem performance against key metrics, investigating anomalies in spam trends, and identifying root causes.
- Manage industry partner-experience trends and executive escalations by providing timely, data- and content-driven insights.
Requirements
- Bachelor's degree or equivalent practical experience.
- 10 years of experience in data analytics, trust and safety, policy, anti-abuse messaging solutions, fraud/abuse investigations, risk management, or a related field.
- 3 years of experience in leading and developing teams.
- 3 years of experience with product launch or program management.
Skills
- Experience in fraud investigations, risk management, and threat analysis for communication products.
- Experience building technical or product-based anti-abuse messaging solutions.
- Experience in operations and Trust and Safety, including leading fast-moving teams.
- Experience in large-scale data analysis and processes for developing ML reputation models.
- Excellent communication skills with the ability to influence cross-functional stakeholders and leadership.
- Excellent problem-solving and critical thinking skills with attention to the evolving abuse landscape.
Experience Level
- 10 years of experience
- 3 years of experience
Education Level
- Bachelor's degree or equivalent practical experience.
Salary/Compensations
- US: $171000 - $247000 (USD) + 20% bonus target + equity
Benefits
- Learn more about benefits at Google [https://www.google.com/about/careers/applications/benefits/].
About the Company
- At Google we work hard to earn our users’ trust every day.
- Trust and Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place.
- We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking.
- A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
- The RCS for Business (RBM) Messaging Spam and Abuse team works on preventing abuse within the RBM ecosystem (Business to user, and User to business).
- We are responsible for keeping our partners safe from malicious content (phishing, malware, scams) and unwanted interactions (spam).
- Over the next few years, we intend to scale up the protections across the ecosystem, in partnership with product and engineering teams, with a focused goal of de-risking RCS value to the business ecosystem overall.