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About the Role

The Manager, Global Markets Operations will partner with teams across the Global Markets organization to drive execution of enterprise priorities and strengthen the Global Markets operating model. The role focuses on improving business performance, enhancing governance, standardizing processes, increasing organizational transparency, and ensuring alignment across Mastercard's 200+ markets. The individual will gather and analyze information, identify operational challenges and opportunities, develop actionable recommendations, and support implementation in partnership with stakeholders.

Responsibilities

Translate Global Markets strategic priorities into clear execution plans, ownership, milestones, and measures of success.
Support business planning, performance management, and prioritization across Global Markets.
Develop and manage execution roadmaps, tracking progress, dependencies, ownership, and outcomes.
Lead cross-functional operational initiatives in partnership with regional, business, and functional teams.
Identify opportunities to simplify, standardize, and improve processes across Global Markets.
Establish and strengthen governance, operating rhythms, and escalation mechanisms that improve transparency and accountability.
Structure complex and ambiguous business challenges, identify root causes, and translate insights into practical actions.
Use qualitative and quantitative insights to identify operational challenges, performance gaps, and improvement opportunities.
Coordinate across regional and functional stakeholders to align priorities, manage dependencies, and maintain momentum against key initiatives.
Provide leadership with clear visibility into performance, progress, risks, decisions, and areas requiring intervention.

Requirements

Demonstrated experience in strategy & operations, business operations, transformation, program management, corporate strategy, management consulting, or a related field.
Demonstrated ability to lead complex, cross-functional initiatives from problem definition through execution.
Strong understanding of the payments industry and Mastercard's business, or demonstrated ability to quickly develop relevant industry expertise.
Strong analytical and quantitative problem-solving skills, with the ability to translate data and insights into practical actions.
Strong execution orientation, with the ability to establish structure, ownership, milestones, and follow-through in ambiguous environments.
Ability to influence and drive alignment across stakeholders without direct authority, including senior leaders and geographically dispersed teams.
Strong communication skills, with the ability to synthesize complex information and communicate it clearly and concisely to different audiences.
Comfort working across regions, functions, and time zones, with cultural awareness and adaptability across diverse markets.
Proactive, intellectually curious, and adaptable, with a continuous-improvement mindset and demonstrated commitment to the Mastercard Way.
Abide by Mastercard's security policies and practices.
Ensure the confidentiality and integrity of the information being accessed.
Report any suspected information security violation or breach.
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Skills

Payments industry knowledge
Analytical skills
Quantitative problem-solving skills
Execution orientation
Influencing skills
Stakeholder management
Communication skills
Cultural awareness
Adaptability

Location

New York City, New York
Purchase, New York

Work Type

Full-time

Experience Level

Manager

Education Level

Bachelor's degree required
Advanced degree or MBA preferred

Salary/Compensations

$136,000 - $223,000 USD
$130,000 - $214,000 USD

Benefits

Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
Flexible spending account and health savings account
Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time
25 days of vacation time
5 personal days
10 annual paid U.S. observed holidays
401k with a best-in-class company match
Deferred compensation for eligible roles
Fitness reimbursement or on-site fitness facilities
Eligibility for tuition reimbursement

About the Company

Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
Together with our customers, we're helping build a sustainable economy where everyone can prosper.
We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Equal Opportunity

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
We hire the most qualified candidate for the role.
In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting.
Do not include any medical or health information in this email.
The Reasonable Accommodations team will respond to your email promptly.