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About the Role
This senior role ensures the integrity, compliance, and operational excellence of RBC's IT infrastructure through comprehensive CMDB and asset management. You'll maintain data accuracy, oversee data certification and audit processes, and implement world-class standards for Infrastructure Services while ensuring alignment with regulatory requirements.
Responsibilities
- Maintain the ServiceNow CMDB, including CI types, naming conventions, attributes, and relationships
- Ensure data accuracy, compliance, and regular updates, and resolve discrepancies
- Track, priorities, and resolve CMDB issues in ServiceNow
- Monitor SLAs and escalate complex issues for governance review
- Partner with governance and compliance teams to establish and enforce CMDB and data certification policies
- Ensure process changes are approved and communicated
- Design and manage workflows to validate CMDB accuracy
- Ensure timely attestations and drive reconciliation with enterprise Sources of Truth
- Maintain audit readiness with regular evidence and documentation
- Address compliance gaps, recommend corrective actions, and document recurring-issue fixes
- Train and mentor on configuration management and compliance requirements
- Communicate clearly with technical and non-technical stakeholders, and engage technology owners
- Regularly review and improve CM processes and ServiceNow workflows and controls
- Stay current on platform updates and industry trends
Requirements
- 3+ years of proven ServiceNow experience (CMDB, Data Certification, Audit modules)
- Demonstrated expertise in ServiceNow Configuration Management Issue & Task Management
- Strong ITIL knowledge (Configuration, Incident, Change, Audit Management)
- Proven leadership capability with strong cross-functional collaboration skills
- Excellent analytical, problem-solving, and communication skills
- Familiarity with regulatory standards and audit frameworks
- ServiceNow Discovery experience
- 2+ years supporting and monitoring audit controls and IT compliance procedures
- Prior ServiceNow CMDB management experience
Skills
- Adaptability
- Critical Thinking
- Decision Making
- Detail-Oriented
- Industry Knowledge
- Information Technology Infrastructure Library (ITIL)
- Information Technology Trends
- Systems Software
- Time Management
Location
- Toronto, Canada
Work Type
- Full time
Experience Level
- Senior
- 3+ years
- 2+ years
Education Level
- ITIL v4 Foundations certification
- ITIL Intermediate certifications
Benefits
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation
- Commissions
- Stock where applicable
About the Company
- At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC.
- We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
- Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
- RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
- Expand your limits and create a new future together at RBC.
- Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
Equal Opportunity
- We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
- RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.