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About the Role

You will be part of a Marketing Operations team embedded within the marketing function of a global events client, reporting to the Head of Marketing Operations. The team's mission is to make the wider marketing team more productive, efficient, and profitable. You will lead some projects directly and partner with specialist teams on others, working independently day to day to prioritize, flag risks, and agree solutions with stakeholders.

Responsibilities

Coordinate the end-to-end production of event guides, including content collation, brand guideline compliance, print coordination and onsite distribution.
Review design requests weekly, agree priorities with marketing leadership and design leads, and keep projects on schedule.
Act as the main link between the marketing team, the wider event team and registration specialists, managing briefing timelines, registration forms and amendments, and final sign-off.
Support pre-show and onsite registration, including setup, payment system checks and hands-on help at registration desks.
Keep marketing requirements on track for the Swapcard event app, from platform content and visual design to attendee permissions.
Support the marketing signage lead by clarifying requirements, structuring the work and tracking deadlines.
Identify inefficiencies in day-to-day workflows and work with stakeholders to design clear processes and RACI frameworks.
Introduce new processes through clear communication, gather feedback and make continuous improvements.
Facilitate the pharma marketing team's agile hub, keeping conversations productive and projects moving.
Act as a Monday.com and Miro super user, helping colleagues with queries and setting up new boards and workflows.
Support data quality for registration, including correct List of Values (LOV) taxonomy, accurate database mapping, event edition codes for new events and data cleansing.
Standardise reporting processes and templates with the marketing analytics team, and share best practice across marketing.
Help build a supportive team culture by organising team days and virtual gatherings, and by being a reliable point of support for colleagues.

Requirements

Strong project management and coordination skills, with a record of delivering on schedule across multiple workstreams and huge global events.
Excellent verbal and written communication.
Experience working across teams and balancing different stakeholder needs against business outcomes.
Experience developing and improving processes to streamline ways of working.
Close attention to detail and a well-organised approach to planning.
A proactive approach: anticipate needs, ask for clarity and take initiative.
Familiarity with project management tools such as Monday.com, or a willingness to learn.
Familiarity with event technology such as Visit registration and Swapcard, or a willingness to learn.
A collaborative, solutions-focused approach to working with colleagues in different markets and functions.
Proficiency with Gen AI tools relevant to marketing operations to improve output quality and efficiency.
Experience building personal AI workflows to improve efficiency and quality.
An agentic approach to problem-solving, breaking complex tasks into clear, manageable steps.
Ability to critically evaluate AI outputs and apply human judgement.

Skills

Project management
Coordination
Communication
Process improvement
Planning
Proactivity
Monday.com
Miro
Visit registration
Swapcard
Gen AI tools
AI workflow building
Problem-solving
AI output evaluation

Location

London, United Kingdom

Work Type

Hybrid
Full-time
Contract

Experience Level

Mid-senior

About the Company

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands.
We partner with over 300 clients in 40+ countries.
Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work.
Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Our values shape everything we do: Be Ambitious to succeed, Be Imaginative to push the boundaries of what’s possible, Be Inspirational to do groundbreaking work, Be always learning and listening to understand, Be Results-focused to exceed expectations, Be actively pro-inclusive and anti-racist across our community, clients and creations.
OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets.
Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

Equal Opportunity

Our recruitment process does not employ artificial intelligence for selection. We use AI to support efficiency and consistency, not to replace human judgement. Candidate evaluation and selection are conducted without AI-supported screening or decision-making. We are committed to a fair, thoughtful, and equitable experience for every candidate.
OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.