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About the Role

Join our busy team as a Trade Counter Assistant/Driver supporting daily trade counter operations and deliveries. You will provide excellent customer service in-person and by phone, manage stock and orders, and ensure safe, timely transportation of goods. This role is ideal for an organised, reliable individual with a full UK driving licence and experience in customer-facing retail or warehouse environments.

Responsibilities

Serve trade and retail customers at the trade counter, including processing sales, providing product advice and checking stock availability.
Receive and unpack deliveries, label and store stock correctly, and rotate inventory to maintain stock integrity.
Prepare customer orders and pick lists accurately for collection and delivery.
Carry out local deliveries and collections safely using company vehicles; load and unload goods and secure loads appropriately.
Operate point-of-sale (POS) systems and process cash, card and account transactions following company procedures.
Maintain a clean, safe and organised counter and yard area including basic housekeeping and waste disposal.
Support stocktakes and regular cycle counts, reporting discrepancies to management.
Provide phone and email support for customer enquiries, order tracking and basic product specification queries.
Adhere to health and safety policies, manual handling procedures and vehicle checks before each shift.

Requirements

Full UK manual driving licence with a no more than 6 points; experience driving vans or light goods vehicles is preferred.
Previous experience working at a trade counter, in retail, warehouse or distribution is desirable.
Strong customer service skills with clear verbal communication and a professional manner.
Basic numeracy skills for handling cash transactions and counting stock.
Ability to work independently and as part of a small team, prioritising tasks during busy periods.
Physically fit and able to lift and carry heavy items in line with manual handling guidance.
Proficient with basic IT systems, email and stock control/POS software.
Good attention to detail and commitment to delivering accurate orders and paperwork.
A can-do attitude and a desire to learn.

Skills

Customer service
Verbal communication
Basic numeracy
IT systems proficiency
Stock control/POS software
Attention to detail

Location

Romford

Work Type

Full-time

Experience Level

Entry level

Salary/Compensations

£14.39 per hour

Benefits

Christmas shutdown
Industry leading salary with open-ended bonus
33 days holiday (inc B/H)
Excellent opportunities to develop and grow your career
Free life assurance
Employee discounts

About the Company

GAP is a fun and inspiring place to work. The business has grown fast over the years so there is a real buzz around the place. Personally, I think if you work hard you will be rewarded, they have always supported me through hard times, it’s like a family not just a work place!

Equal Opportunity

We are an equal-opportunity employer
Diversity and inclusion are essential to us and we encourage a culture where everyone can be themselves at work.
We value and actively seek out a richly diverse range of talent.
Our policies ensure that every job applicant and employee is treated fairly and with equal opportunity to succeed.
Our recruitment process is fair and equitable to ensure that all candidates are duly considered and supported.
If you require any reasonable adjustments during the recruitment process, please email our Recruitment Team via recruitment@gaptrade.com