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About the Role
We are a digital business where continuous uptime and a smooth IT experience are central to our success. We are seeking a proactive, driven IT Technician to join our IT team. This is a fantastic entry-level opportunity for a technically minded individual eager to kick-start a career in technology. From day one, you will be a key part of the team, learning to manage your time and responsibilities, approaching problems with a positive, service-oriented mindset, and taking genuine ownership of our IT environment. The majority focus of the role is first-line end-user support across devices, applications, access, and connectivity. Other focuses include office infrastructure support such as AV/meeting rooms, asset management, office moves/expansions, and new technology rollouts. You’ll join a fast-growing, motivated team with clear progression. We provide hands-on training, modern tooling, and structured development so you can build breadth and depth quickly.
Responsibilities
- Serve as the first point of contact via our service desk and support channels: log, categorize, prioritize, resolve, or escalate with clear ticket notes and timely user updates.
- Assist with sign-in issues, MFA re-registration, factor resets, and basic SSO troubleshooting; coordinate with identity administrators for changes requiring elevated privileges.
- Perform email troubleshooting, password resets, account unlocks/suspends, basic group membership updates, and license assignment under least-privilege roles.
- Prepare equipment, provision/adjust access, recover assets, and de-provision accounts in line with policy.
- Troubleshoot macOS/iOS and foundational Windows issues: Wi-Fi/VPN, printing, peripherals, software installs/updates, and device configuration.
- Enroll and support Macs via Jamf and Windows devices via Microsoft Intune; follow build standards and compliance checks.
- Track inventory and assignments, maintain stock levels, and ensure accurate records for audits.
- Perform routine checks, provide first-line support for conference rooms and events, and coordinate vendor engagement when required.
- Support office moves/expansions and new technology rollouts; perform basic network smart-hands tasks.
- Create/update simple “how-to” articles and quick-resolution guides to drive first-contact resolution and consistent support.
Requirements
- This is an entry-level position suitable for someone starting an IT career.
- People-oriented and emotionally intelligent communicator (in English); able to explain technical topics simply and de-escalate calmly.
- Positive, team-oriented, and composed under pressure with a natural willingness to go the extra mile.
- Strong problem-solver comfortable with ambiguity who takes ownership through to resolution.
- Growth mindset with eagerness to learn and develop new technical skills in a fast-paced environment.
- Demonstrable passion for technology, especially Apple (macOS/iOS), with a willingness to learn Windows.
- Basic understanding of IT concepts (operating systems) and interest in Okta, Google Workspace, and Microsoft 365 administration.
- CompTIA A+, Apple device support/deployment learning, Okta fundamentals, and Microsoft certifications are nice to have.
Skills
- Apple (macOS/iOS)
- Windows
- Okta
- Google Workspace
- Microsoft 365
- Jamf
- Microsoft Intune
- Apple Business Manager
- Automated Device Enrollment
- CompTIA A+
- Microsoft certifications
Location
- Onsite
Work Type
- Full-time
- Office-based
- Onsite
Experience Level
- Entry-level
Education Level
- Bachelor’s degree in STEM or related field
Salary/Compensations
- $70,000 fixed base salary
Benefits
- Meaningful responsibility from day one
- Structured development: hands-on training and mentorship
- Certification support: encouragement and resources to pursue industry-recognised certifications
- Clear progression path: opportunities to advance into IT Engineer, Senior IT Engineer, or specialise
- High-performance environment: collaborative team culture with high standards, constructive feedback, and continuous improvement.
About the Company
- We are a digital business where continuous uptime and a smooth IT experience are central to our success.
- You’ll join a fast-growing, motivated team with clear progression.
- We provide hands-on training, modern tooling, and structured development so you can build breadth and depth quickly.