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About the Role
We are looking for a Network Design and Integration Engineer to support key customer accounts in Japan. You will report to the Director of Broadband System Integration.
Responsibilities
- Support activities for cOSTM client lab integration, testing, qualifications, and field trials.
- Design IP networking ecosystem with Harmonic cOSTM platform to support Customer Use Cases.
- Implement cOSTM ecosystem design provided by Design Engineer of System Integration team.
- Communicate with marketing, engineering, and sales teams about client expectations.
- Responsible for testing new software and hardware; report and track defects to engineering.
- Execute and lead client field trials.
- Train clients on the operation and troubleshooting of the cOSTM system.
- Train field service team on the operations and troubleshooting of cOSTM system and any new features.
- Assist with deployments and technical support as needed.
- Assist with supporting customers in conjunction with Harmonic’s 24/7 Technical Assistance Centre (TAC), as required.
- Investigate, diagnose and resolve Customer issues on-site in a timely manner and escalate problems for assistance if needed.
- Resolve equipment performance related issues within Harmonic equipment and with Harmonic application partners.
- Develop detailed customer installation and system integration plans, ensuring seamless implementation of solutions.
- Act as a key technical liaison on customer projects, ensuring technical requirements are met and expectations are aligned.
Requirements
- Bachelor’s in computer science, Electronic Engineering, Telecommunications or equivalent.
- 4+ years direct experience in networking systems hardware and software design and troubleshooting.
- Ability to understand technical documentation including Software/Hardware Configuration Guides, schematics, work instructions, test procedures, etc.
- Problem solving, analytical and communications skills.
- Ability to develop and present technical solutions to customers and internal teams.
- Fluency in Japanese is a must.
- Ability to work in a business English environment (strong written English is expected).
- Ability to translate communication emails/documents between Japanese and English.
Skills
- Strong expertise in IP network switching and routing protocols, TCP/IP stack is a must.
- Experience in configuration and administration of Linux-based servers is a must.
- Knowledge of DOCSIS, CMTS configuration and troubleshooting is a must.
- Knowledge of FTTX is a plus.
- Experience in pre-sales type technical support, including product demonstrations and feasibility analysis, is highly preferred.
Location
- Remote from anywhere within Japan
Work Type
- Remote
- Hybrid
Experience Level
- 4+ years direct experience
Education Level
- Bachelor’s in computer science, Electronic Engineering, Telecommunications or equivalent
About the Company
- Harmonic is the worldwide leader in virtualized broadband solutions, shaping the next generation of multigigabit connectivity.
- We revolutionized broadband networking via the industry’s first virtualized broadband solution, enabling broadband operators to more flexibly deploy gigabit internet service to consumers’ homes and mobile devices.
Equal Opportunity
- At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success.
- Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders.