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About the Role

The Event Production Coordinator delivers exceptional administrative and technical support for event requests within client offices, serving as the main technical point of contact. This role supports the event production team, ensuring seamless execution from planning to delivery, coordinating deliverables, managing finances, and providing on-site support to elevate event quality and client satisfaction.

Responsibilities

Serve as technical consultant, translating complex production concepts and technical capabilities into practical solutions for non-technical stakeholders and clients.
Advise on technical best practices and venue capabilities to maximize event impact and engagement.
Coordinate all event deliverables, including videos, decks, music, audio stingers, graphic elements, and live stream links.
Ensure technical validation and distribution of event deliverables to the technical team.
Schedule tech checks, rehearsals, and client meetings.
Provide on-site administrative support for the Production team, including purchasing, resource coordination, scheduling, and run-of-show creation.
Function as the operational point of contact and facilitate financial components for assigned events, including quoting, billing and tracking.
Utilize internal event management systems, including scheduling tools and G-Suite.
Oversee internal event calendars, coordinating studio bookings, managing staff schedules, and assigning tasks.
Generate, manage, and track all event production-related quotes and expenses.
Manage comprehensive freelancer support for events, including sourcing quotes, payment processing, auditing, and scheduling.
Partner with the Team Lead to ensure timely delivery of production elements to clients.
Contribute to the continuous improvement of operational efficiency by developing and refining event production best practices, templates, and documentation.
Provide internal and external stakeholders documentation and expectations concerning relevant health, safety, and compliance regulations.
Provide ad hoc project support and facilitate knowledge sharing among team members.

Requirements

Bachelor’s Degree or equivalent experience preferred.
3 – 5 years’ experience in meeting planning, production, AV sales, or AV operations.
Exceptional interpersonal and communication skills, with a proven ability to build rapport and maintain positive, professional relationships with clients, colleagues, vendors, and suppliers.
Functional understanding of Audio Visual systems and processes.
A strong client-centric approach, consistently delivering high-quality service and demonstrating a proactive attitude in anticipating and addressing client needs.
Skilled conflict resolution and problem-solving.
Highly empathetic and patient, adept at understanding diverse client requirements and navigating various personalities with grace and professionalism.
Highly organized with excellent time management skills to handle multiple tasks simultaneously, meet strict deadlines, and maintain attention to detail.
Knowledge of Google applications or Microsoft Office Suite is preferred.
Creative problem solver, resourceful, ambitious, and a collaborative team player.
Calm and flexible approach to handling the pressure and stress of ever-changing demands and situations.
Must be fluent in English.

Skills

Event Production
Technical Support
Administrative Support
Client Relations
Financial Management
On-site Support
Audio Visual Systems
Google Suite
Microsoft Office Suite
Project Management
Communication
Time Management
Problem-Solving
Conflict Resolution

Location

Client offices
Global Opportunities

Work Type

Onsite

Experience Level

3-5 years

Education Level

Bachelor's Degree or equivalent experience

Benefits

Private Medical Insurance with BUPA from day one
28 Days Annual Leave PLUS Bank Holidays
Personal Volunteer Day
20 Days of Sick Pay each Year
Enhanced Parental Leave (Maternity & Paternity)
Wellness Stipend
Complimentary access to Headspace, Rocket Lawyer & Maven
Life Insurance
Employee Assistance Program (EAP)
Cycle to Work Scheme
Season Ticket Loan
Mobile Phone Allowance
Pension Scheme Enhancements
Discretionary Bonus Structure

About the Company

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services.
For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.
Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors.
FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.
Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Equal Opportunity

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics.
If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.