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About the Role
We are looking for an adaptable, detail-oriented individual with strong communication skills and a can-do mindset to join our Operations department in Tokyo. As part of our Production team, you will play a critical role in supporting the smooth execution of all tours within the Educational Tours (ET) Product in Japan. You’ll help ensure travelers have an exceptional experience by managing key logistical and administrative tasks before and during travel. This is a full-time trainee position with a start date of February 1st, 2027, and an end date of July 31st, 2027. The role will require 5 days in the office.
Responsibilities
- Provide phone support - answering calls, transferring to the correct person, clearly communicate needs and messages
- Review bus schedules submitted by the Tour Directors for audit-proof accuracy before sending to the bus companies.
- Assist with booking activities, coordinating with local suppliers, and supporting invoice processing and other back-office tasks.
- Prepare and manage accurate rooming lists for groups, coordinating with hotel partners across Japan.
- Help manage last-minute tour changes such as traveler cancellations or additions.
- Contribute to a fast-paced team working toward delivering high-impact, educational travel experiences.
Requirements
- A confident communicator, fluent in both business-level Japanese and English
- A fast learner who can think on your feet and adapt quickly to changing circumstances
- Detail-oriented and organized, with strong follow-through
- Calm under pressure, able to prioritize and act with urgency when needed
- A team player who thrives in a multicultural environment
- Legally authorized to work in Japan
Skills
- Business-level Japanese
- Business-level English
- Adaptability
- Detail-orientation
- Organization
- Follow-through
- Prioritization
- Urgency
- Teamwork
- Communication
Location
- Tokyo, Japan
Work Type
- Full time
- Fixed Term
- Onsite
Experience Level
- Trainee
Salary/Compensations
- JPY 2.5Million/yearly
About the Company
- At EF, our culture is built around three Core Beliefs: we put customers first, we take ownership, and we make it fun.
- That means caring about the experience we create for our customers, taking responsibility and looking for ways to make things better, and bringing curiosity, collaboration and passion to the way we work.
- As an Operations Trainee, you'll be part of a close-knit team in Tokyo while collaborating with colleagues and suppliers across our organization. You'll have the opportunity to take meaningful ownership of your work, develop your time management and organization skills, and contribute directly to travel experiences across Japan.