Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Customer Support Specialist (m/f/d) role.
Rezi rewrites your resume against Tibber's job description. Free.
Tailor your resume to this Customer Support Specialist (m/f/d) role.
Rezi rewrites your resume against Tibber's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Customer Support Specialist (m/f/d) posting at Tibber — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Customer Support Specialist (m/f/d) posting at Tibber — free, in seconds.
About the Role
As a Customer Support Specialist, you will focus on delivering world-class support to our customers. You’ll play a central role in providing exceptional service and support while contributing to our mission to revolutionize the energy industry.
Responsibilities
- Build strong, lasting relationships with Tibber customers through phone, chat and email.
- Research and resolve customer questions quickly, including app issues, charger integrations, billing, contracts, and account updates.
- Maintain accurate records in our CRM.
- Collaborate with Support, Sales, Technical Support, and Back Office teams to ensure a smooth customer journey.
- Develop deep knowledge of Tibber’s products, services, and technology.
- Assist customers in finding ways to save energy and understand Tibber's contribution to sustainability.
- Contribute to team KPIs and help improve workflows.
- Act as the voice of the customer by providing feedback to improve products and services.
Requirements
- Experience in customer service, support, or operations with strong problem-solving skills, ranging from technical troubleshooting to in-depth billing support.
- A customer-oriented mentality and an empathetic attitude.
- Clear, professional, and empathetic communication, both written and verbal.
- Technical literacy and comfort in a technology-driven environment.
- Ability to learn new tools quickly and adapt to new ways of working.
- An interest in smart energy products.
- A belief that sustainability matters in business.
- A drive to improve how we work.
Skills
- Customer support
- Problem solving
- Technical support
- CRM
- Communication (written and verbal)
- German language proficiency
- English language proficiency
Location
- Stockholm
- Berlin
- Amsterdam
- Oslo
- Førde
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
About the Company
- Tibber is an energy company focused on helping customers use less energy.
- The company's mission is to drive energy independence and reduce fossil fuel dependency.
- Tibber's technology helps hundreds of thousands of households shift their electricity consumption to more sustainable and affordable hours, strengthening the grid.
- Tibber was started in 2016 and has over 300 employees across multiple locations.
- The company is backed by notable investors including Balderton Capital, Eight Roads Ventures, Founders Fund, Summa, and Schibsted.
Equal Opportunity
- Diversity of thought fuels better products, so we welcome applicants of every background, identity and lived experience.