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About the Role
The Sr. Site Reliability Engineer applies software and systems engineering practices to enhance the reliability, resilience, scalability, and operational health of production services. This role collaborates with Software Engineering and other technology teams to embed reliability, observability, recoverability, performance, and operational readiness into systems throughout their lifecycle. The role independently identifies systemic reliability risks, owns broader reliability outcomes, and influences engineering decisions across multiple services.
Responsibilities
- Use software engineering, automation, and DevOps principles to continually improve how services are built, tested, deployed, observed, operated, and recovered.
- Use data, evidence, experimentation, and rigorous engineering analysis to identify reliability risks, test assumptions, and guide technical decisions.
- Define, implement, or improve SLIs, SLOs, error budgets, and other service-health measures.
- Improve observability through metrics, logging, tracing, monitoring, alerting, dashboards, and service-health instrumentation.
- Drive continuous improvement across CI/CD, observability, deployment practices, Infrastructure as Code, automation, testing, incident response, capacity management, resilience, and operational readiness.
- Identify recurring or systemic production issues and translate operational experience into improvements in code, architecture, automation, tooling, and engineering practices.
- Partner with Software Engineering teams to incorporate reliability, resiliency, scalability, performance, observability, recoverability, and operational readiness throughout the development lifecycle.
- Participate in or lead incident response, troubleshooting, service restoration, and blameless post-incident learning.
- Reduce operational toil and unnecessary manual intervention through software, automation, reusable patterns, and better engineering practices.
- Mentor engineers, share knowledge, and develop reusable solutions and practices that increase team effectiveness.
- Operate independently across complex systems and ambiguous reliability problems.
- Own reliability outcomes across multiple services and guide less-experienced engineers.
Requirements
- Typically 5–8 years of relevant professional experience in Software Engineering, Site Reliability Engineering, Systems Engineering, Cloud/Platform Engineering, DevOps, Infrastructure Engineering, Architecture where applicable, or a comparable technical discipline.
- Experience with software development or scripting using one or more modern programming languages.
- Experience with software engineering principles, distributed systems, production troubleshooting, automation, and observability.
- Experience with public cloud technologies and architectures, preferably AWS, along with infrastructure, networking, Linux/Unix, and modern application architectures.
- Demonstrated analytical, problem-solving, communication, and collaboration skills.
- Candidates must independently possess the eligibility to work in the United States for any employer.
- This position is ineligible for employment Visa sponsorship.
Skills
- Software Engineering
- Systems Engineering
- Reliability
- Resilience
- Scalability
- Observability
- Recoverability
- Performance
- Operational Readiness
- DevOps
- Automation
- CI/CD
- Infrastructure as Code
- Incident Response
- Capacity Management
- AWS
- Linux/Unix
- Modern application architectures
- Software development
- Scripting
- Distributed systems
- Production troubleshooting
- Public cloud technologies
- Microsoft Azure
- Google Cloud Platform (GCP)
- Oracle Cloud Infrastructure (OCI)
- Containers
- Orchestration
- Monitoring
- Alerting
- Software-delivery automation
- SLIs
- SLOs
- Error budgets
- Incident management
- Performance analysis
- Resilience testing
- Disaster recovery
- Reusable automation
- Tooling
- Platforms
- Patterns
Location
- Phoenix, AZ
- Chicago, IL
- New York, NY
- San Francisco, CA
Work Type
- Hybrid
Experience Level
- Senior
Education Level
- Bachelor's degree in Computer Science, Software Engineering, Computer Engineering, Information Systems, or a related technical field, or equivalent practical experience.
Salary/Compensations
- $101,000 - $135,000 (Phoenix, AZ/ Chicago, IL)
- $122,000 - $162,000 (New York, NY/ San Francisco, CA)
Benefits
- Discretionary incentive plan
- Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans
- Company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
- 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
- Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
- 12 weeks of Paid Parental Leave
- Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
About the Company
- Early Warning has powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze®, and more.
- As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.
- Early Warning follows a hybrid work model to allow for a more collaborative working environment.
Equal Opportunity
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
- Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws.
- The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.