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About the Role
As a Trade Documentation Officer, your role is to ensure all activities relating to Trade Paper Documentation support superior relationship and customer outcomes, and Trade transaction processing. You will process all paper documentation activities within agreed turnaround times, managing Non-Financial Risk and compliance parameters. The incumbent will interact with internal and external customers, ensuring timely and accurate processing of Trade Documentation activities while adhering to ANZ Bank policy.
Responsibilities
- Ensuring trade documentation management handling is efficient and in line with agreed customer delivery expectations.
- Splitting, Scanning documents and Indexing Work Items onto Trade 360.
- Providing necessary information for document processing.
- Monitoring of transactions, ensuring adherence to standard and customer-specific service level agreements (SLA).
- Ensuring all items are complete and attached to associated request record.
- Printing and Execution of guarantees, as per documented process.
- Organising guarantee swaps as required.
- Ensuring the effective and appropriate use of external courier for trade document delivery.
- Ensuring accurate paper documentation activities by complying with bank policies, procedures (including Trade Sanctions) and regulatory requirements and adhering to loss control procedures.
- Effective queue management in Trade 360 and timely and accurate handling of transactions between Spoke and Hub.
- Taking ownership of document-related customer enquiries, ensuring requests are actioned efficiently and customers receive timely updates on status and outcomes.
Requirements
- Good organisational skills
- Effective Communication and interpersonal skills
- Good time management and prioritisation skills
- Ability to work within short timeframes to manage customer demands
- Customer Service — ability to interpret customer requirements (from documents/requests received)
- Basic understanding of Trade and Supply Chain Products (desirable but not essential).
Location
- 242 Pitt Street, Sydney NSW 2000
Work Type
- Permanent
- On-Site
- Fulltime 40 hours/week
Benefits
- Access to health and wellbeing services
- Discounts on selected products and services from ANZ
About the Company
- At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
- From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
- At ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
- We're a diverse bunch at ANZ in different roles, different locations, doing different things.
- We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
- At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated.
- We're committed to building a workplace that reflects the diversity of the communities we serve.
- To find out more about working at ANZ, visit https://www.anz.com.au/careers.
Equal Opportunity
- We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
- If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.