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About the Role

This department drives business growth by focusing on the operations of Rakuten Mobile shops nationwide and creating customer engagement opportunities through physical retail channels. Each store serves as a frontline customer touchpoint providing a wide range of Rakuten Group services, enhancing brand experience and supporting business expansion.

Responsibilities

Planning and driving cross-functional initiatives in collaboration with Rakuten Group services.
Managing business growth projects originating from retail stores.
Leading initiatives end to end, from initial planning and development through effectiveness evaluation.
Designing and standardizing business processes that support store operations nationwide.
Promoting cross-departmental initiatives based on KPI monitoring.
Establishing a robust operational foundation and driving the implementation of business initiatives.
Operational management, data aggregation, and management support to enhance the overall productivity of the sales organization.
Creating an environment in which frontline teams can carry out their duties smoothly and efficiently.
Driving sales channel expansion and maximizing sales performance at partner stores for Rakuten Mobile.
Negotiating and building relationships with headquarters representatives at major electronics retailers.
Reaching agreements on sales targets, promotions, and product display strategies.
Providing support at individual stores.

Requirements

Practical experience in sales involving proposals and negotiations with business partners (e.g., corporate sales, distributor sales, or negotiations with retailer headquarters).
Experience in establishing operational frameworks or driving initiatives through business process improvement, business operations planning, sales planning, or business development.
Practical experience supporting sales organizations through sales support, sales administration, or back-office operations.
Sales or operational experience in the telecommunications, consumer electronics retail, or consumer goods industries.
Experience managing and developing multiple stores, such as in a supervisor (SV) role.
Project management experience, including schedule, quality, and cost management.
Experience driving cross-functional business initiatives, such as cross-selling initiatives and strategic alliances.
Data analysis experience using SQL, Python, or BI tools such as Tableau.
Motivation and potential are emphasized for second-career graduates with approximately three years or less of professional experience.

Skills

Business Development
Business Operations Planning
Sales Support
Major Retailer Sales
Cross-functional Initiatives
Business Process Improvement
KPI Monitoring
Sales Negotiation
Relationship Building
Sales Target Achievement
Promotional Strategy
Product Display Strategy
Data Aggregation
Project Management
Data Analysis
SQL
Python
Tableau

Location

Japan, Tokyo
Nagoya Branch Office

Work Type

Full-time
Hybrid

Experience Level

Mid-level
Entry-level (for second-career graduates)

Benefits

Rest Area
Cafeteria (one complimentary meal provided for breakfast, lunch, and dinner)
Company-provided PC

About the Company

Rakuten Mobile shops nationwide serve as frontline customer touchpoints providing a wide range of Rakuten Group services, including telecommunications, financial services, and e-commerce.
The department drives business growth through operations of Rakuten Mobile shops and customer engagement via physical retail channels.
Members with diverse expertise collaborate to drive business growth, develop sales channels through major electronics retailers, establish operational frameworks, and promote cross-group business initiatives.