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About the Role

This department supports nationwide Rakuten Mobile shop operations through marketing, sales planning, data analysis, HR, business management, and quality management. The goal is to enhance customer engagement by establishing data-driven decision-making, developing talent, and building stable operational infrastructure.

Responsibilities

Develop and execute strategies for in-store initiatives, campaigns, and events from an area marketing perspective.
Create customer engagement opportunities and develop sales initiatives through corporate partnership programs, affiliate initiatives, and events.
Visualize and analyze KPIs for the shop business and report findings to management.
Develop and implement strategies to transition outsourced stores to directly operated stores.
Plan and manage training programs for employees at all levels.
Drive improvements to HR systems, including performance evaluation and incentive programs.
Establish a stable back-office structure to support business growth by visualizing and optimizing cost structures.
Oversee the entire quality improvement process across stores nationwide.
Monitor customer service quality, operational quality, and compliance.
Develop improvement measures and ensure their effective implementation at the store level.

Requirements

Practical experience in planning and executing initiatives, including sales planning, sales promotion planning, marketing planning, or event planning, from initial concept development through implementation and effectiveness evaluation.
Experience driving initiatives related to talent and organizational development, such as HR planning, talent development, training management, or organizational development.
Experience in standardizing, improving, and maintaining stable operations in areas such as business management, general affairs, quality management, or business process outsourcing.
Motivation and potential are emphasized for second-career graduates with approximately three years or less of professional experience.

Skills

Data analysis tools (SQL, Python, BI tools)
Project management (progress management, stakeholder coordination)
Quality management and operational improvement in multi-location businesses
Designing HR systems (performance evaluation, incentive programs)
Recruitment strategy development
Business-level English communication
Collaboration with multiple departments and stakeholders
Data aggregation, analysis, and reporting using KPIs and business performance indicators
Excel (functions, pivot tables)
PowerPoint

Location

Japan, Tokyo

Work Type

Full-time
Onsite

Experience Level

Mid-level
Entry-level (for second-career graduates)

Benefits

Rest Area
Cafeteria (one complimentary meal provided for breakfast, lunch, and dinner)
Company-provided PC

About the Company

Rakuten Mobile shops operate nationwide, with the headquarters department supporting functions such as marketing, sales planning, data analysis, human resources, business management, and quality management.
The department aims to strengthen frontline customer engagement through data-driven decision-making, talent development, and stable operational infrastructure.