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About the Role

The Residences Concierge / Loss Prevention Associate serves as both a concierge and security representative for the residential property, ensuring exceptional service delivery while maintaining the safety and security of residence owners, guests, and associates. This role coordinates resident services, monitors security systems, responds to incidents and emergencies, manages visitor access, and supports daily residential operations.

Responsibilities

Respond to residence owners’ and guests’ requests for information, transportation, reservations, dry cleaning, and other personalized services.
Monitor CCTV systems, perimeter alarms, duress alarms, and fire life safety systems, reporting and responding to unusual activity or emergencies.
Control visitor and contractor access by verifying authorization, issuing visitor passes, and maintaining accurate records.
Coordinate transportation arrangements, vendor services, maintenance requests, and residential service agreements.
Respond to incidents, emergencies, accidents, safety hazards, and security-related concerns while maintaining detailed incident documentation.
Provide exceptional resident relations by anticipating needs, resolving concerns, handling complaints, and maintaining resident profiles and preferences.
Maintain accurate logs, reports, packages, resident communications, work orders, and operational documentation.
Support property safety, cleanliness, quality assurance initiatives, and the Lobby Ambassador programme while promoting a secure and welcoming environment.

Requirements

High school diploma or G.E.D. equivalent.
Minimum of 1 year of related customer service, concierge, hospitality, security, or residential operations experience.
Valid UK driving licence.
Security licence preferred but not mandatory.
Strong customer service, communication, and interpersonal skills with the ability to handle sensitive situations professionally.
Ability to manage multiple priorities, maintain detailed records, and respond effectively during emergencies.
Proficiency in English and confidence using systems such as BuildingLink, GXP, and other property management tools.
Ability to stand, walk, and remain alert for extended periods while maintaining a professional appearance and demeanour.
Must have obtained the right to work and live in the UK.

Skills

Customer service
Communication
Interpersonal skills
Handling sensitive situations professionally
Managing multiple priorities
Maintaining detailed records
Responding effectively during emergencies
Proficiency in English
BuildingLink
GXP
Property management tools

Location

Work Type

Part-Time

Experience Level

Minimum of 1 year of related experience

Education Level

High school diploma or G.E.D. equivalent

Benefits

Access to special room rates, discounts on food and beverage, and experiences across Marriott's portfolio through Explore by Marriott Bonvoy™.
Paid leave for vacations, sick time, and holidays.
Access to wellbeing activities and resources through the global TakeCare platform.
Additional local benefits may be available depending on the property and role.

About the Company

At Autograph Collection Hotels, individuality is our greatest strength. We champion bold ideas, genuine personality and the freedom to bring your own style to what you do, creating an environment where creativity, curiosity and entrepreneurial spirit can thrive.
As part of the Marriott International family, Autograph Collection offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences.
Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure.

Equal Opportunity

Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.