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About the Role
The Residences Concierge / Loss Prevention Associate provides exceptional concierge services while ensuring the safety and security of residence owners, guests, associates, and property assets. This position serves as both a service ambassador and security representative, responding to resident requests, managing visitor access, monitoring security systems, coordinating emergency responses, and maintaining a safe and welcoming residential environment.
Responsibilities
- Respond to residence owners' and guests' requests for transportation, reservations, dry cleaning, deliveries, maintenance services, and other personalized concierge arrangements.
- Monitor CCTV systems, perimeter alarms, duress alarms, and life safety systems while reporting and responding to security concerns and emergencies.
- Control visitor, contractor, realtor, and vendor access by verifying authorization, issuing visitor passes, and notifying residence owners before access is granted.
- Coordinate transportation services, elevator bookings, service agreements, maintenance requests, and third-party vendor arrangements.
- Respond to accidents, incidents, emergencies, fire alarms, medical situations, and security concerns while completing accurate incident documentation.
- Maintain resident profiles, preferences, work orders, package records, concierge logs, and other residential operational documentation.
- Deliver exceptional resident service by anticipating needs, resolving concerns, and building positive relationships with residence owners and guests.
- Support lobby operations, cleanliness standards, quality assurance initiatives, and the Lobby Ambassador programme while promoting a safe and welcoming environment.
Requirements
- High school diploma or G.E.D. equivalent.
- Minimum of 1 year of related customer service, hospitality, concierge, residential, or security experience.
- Valid UK driving licence (mandatory requirement).
- Security licence preferred but not essential.
- Strong customer service, communication, listening, and interpersonal skills.
- Ability to multitask, manage competing priorities, and maintain accurate records and documentation.
- Proficiency in English and confidence using systems such as BuildingLink, GXP, telephones, and office technology.
- Professional, dependable, and adaptable approach to handling sensitive and confidential situations.
- Ability to stand, walk, and remain alert for extended periods while maintaining a professional appearance and demeanour.
- Must have obtained the right to work and live in the UK.
Skills
- Customer service
- Communication
- Listening
- Interpersonal skills
- Multitasking
- Record keeping
- Documentation
- English proficiency
- BuildingLink
- GXP
- Telephone systems
- Office technology
Location
- UK
Work Type
- Full-time
Experience Level
- 1+ year of related experience
Education Level
- High school diploma or G.E.D. equivalent
Benefits
- Explore by Marriott Bonvoy™ benefits (special room rates, discounts on food and beverage, experiences)
- Paid leave for vacations, sick time, and holidays
- Global TakeCare platform for wellbeing activities and resources
- Additional local benefits may be available
About the Company
- At Autograph Collection Hotels, individuality is our greatest strength. We champion bold ideas, genuine personality and the freedom to bring your own style to what you do, creating an environment where creativity, curiosity and entrepreneurial spirit can thrive.
- As part of the Marriott International family, Autograph Collection offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
- The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences.
- Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
Equal Opportunity
- Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.