Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Director of IT Service Operations, Pacific role.
Rezi rewrites your resume against AccorCorpo's job description. Free.
Tailor your resume to this Director of IT Service Operations, Pacific role.
Rezi rewrites your resume against AccorCorpo's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Director of IT Service Operations, Pacific posting at AccorCorpo — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Director of IT Service Operations, Pacific posting at AccorCorpo — free, in seconds.
About the Role
Lead and continuously enhance IT support services across Accor’s corporate offices in the Pacific. This role balances global standards with local business needs, with full accountability for day-to-day operations, people leadership, service providers, assets, and service quality. The position also plays a key role in driving the global service roadmap and fostering a strong, customer-focused service culture.
Responsibilities
- Lead, develop and support a high-performing IT support team, fostering a strong service culture that balances technical excellence with a positive employee experience.
- Oversee end to end IT service operations across the region, ensuring strong performance against service levels and employee experience targets.
- Drive continuous improvement through KPI monitoring, automation, and process optimisation.
- Manage assets, vendors, and service providers to ensure cost effective and reliable delivery.
- Act as a key point of contact for stakeholders, balancing regional needs with global standards and contributing to broader technology initiatives.
Requirements
- Minimum 10 years’ experience in IT support or service management, including significant time in senior leadership roles.
- Proven experience building and fostering a strong service culture and accountability across diverse, multi-site or international environments.
- Strong knowledge of ITSM practices, workplace technologies and asset lifecycle management.
- Analytical and data-driven, with experience managing regional budgets and P&L responsibility.
- Excellent communication and stakeholder management skills, with the ability to navigate and balance global direction with local business needs.
- Full working rights in Australia.
Location
- Pacific
Work Type
- Permanent
Experience Level
- Senior leadership roles
- Minimum 10 years’ experience
About the Company
- Join the Accor Group, an ecosystem of over 5,500 hotels, 10,000 restaurants, and lifestyle destinations, in 110 countries.
- With us, your personality is valued, your opportunities for growth know no boundaries.
- Every action you take can have a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.
- Become a Heartist®, and let your heart guide you into a world where life pulses with passion.
Equal Opportunity
- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.