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About the Role
As a CRM Specialist Account Executive, you will be a customer-facing domain expert in configure, price, and quote (CPQ) and create innovative business solutions with customers across Australia and New Zealand. You will help drive market success for ServiceNow’s CRM & Industry solutions, which are built on a market-leading platform providing enterprises a single source of truth for quoting, pricing, and order processes.
Responsibilities
- Build client relationships and contribute to quarterly and annual sales quotas across ANZ.
- Partner with account executives and solution consultants to create and close CPQ opportunities.
- Develop a CPQ sales strategy for ANZ, including a target prospect list and a regional plan.
- Lead CPQ discovery and value conversations with commercial, finance, and operations leaders.
- Work with Solution Consulting to deliver demonstrations of ServiceNow’s CPQ capabilities.
- Partner with account executives across ANZ to build and progress CPQ pipeline in their accounts.
- Manage the sales process through to opportunity close.
- Support ANZ partner channels to deliver an effective customer experience.
- Use internal tools to manage leads and produce accurate forecasts and territory plans.
- Research prospects and accounts using CRM data, social media, search engines, and AI tools.
- Regular travel across ANZ is expected.
Requirements
- Demonstrated ability to apply AI to work processes, decision-making, or problem-solving.
- 12+ years in sales, with a record of generating new business for enterprise-class customer experience or other business solutions.
- Experience selling into enterprise customers across Australia and New Zealand.
- Experience with CPQ, pricing, quoting, or sales operations solutions is highly desirable.
- Advanced knowledge of sales force automation, customer service management, enterprise resource planning, or other business application technologies is ideal.
- Experience managing short and long complex sales cycles.
- Strong understanding of business sales processes.
Skills
- CPQ
- Sales force automation
- Customer service management
- Enterprise resource planning
- Business application technologies
- AI
Location
- Australia
- New Zealand
Work Type
- Flexible
- Regular
Experience Level
- 12+ years in sales
Education Level
- Bachelor’s degree in business, marketing, or a related discipline, or equivalent experience.
About the Company
- ServiceNow is the AI control tower for business reinvention.
- Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.
- We're building an AI-native culture where technology and talent are unstoppable together.
Equal Opportunity
- ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
- In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
- We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
- For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.