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About the Role
Summit School Services is committed to providing the highest level of transportation safety, quality, and customer service. Our corporate headquarters in Warrenville, Illinois, supports over 250 local customer service centers across North America.
Responsibilities
- Supervise day-to-day operator activities to ensure compliance with operational requirements for safe bus operations, including corporate safety training.
- Provide support, advice, and guidance to operators on issues such as customer complaints, safety concerns, and time-off requests, assessing situations and determining appropriate actions.
- Foster a positive work environment through coaching, mentoring, and non-safety related training to promote employee motivation and commitment to company values.
- Monitor on-time performance.
- Prepare and submit required reports in a timely manner.
- Supervise compliance with Company policies and procedures, addressing any breaches with the General Manager.
- Collect and audit employee DVIs.
- Evaluate the performance of direct-report personnel regularly according to company policy.
- Administer employee discipline as necessary.
- Uphold the highest ethical best practices and personal integrity; report suspicious or inappropriate behavior to a supervisor or manager.
- Perform other duties as assigned.
Requirements
- High School diploma or equivalent; some college preferred.
- 5+ years of work experience required, with 3 years in the transit industry preferred.
- College education can substitute for up to 2 years of required work experience.
- Knowledge of the company, service promise, services, capabilities, policies, procedures, and practices.
- Proven supervisory expertise and knowledge of related methods, practices, and techniques.
- Computer literacy, preferably in word processing and spreadsheets.
- Excellent interpersonal skills.
- Well-developed written and verbal communication skills.
- Basic math skills.
- Relationship building and maintenance skills.
- Collaborative skills to provide high-level support and advice to local decision-making customers.
- Ability to foster and maintain effective working relationships with internal and external stakeholders.
- Ability to work collaboratively to develop strategies/solutions to resolve issues.
- Oral and written communication skills to communicate clearly regarding events and their resolution.
- Ability to provide direction, coaching, and mentoring.
- Ability to create an environment that encourages and values input and feedback from the driving workforce.
- Ability to promote the company as a leading edge service provider in Transit.
- Well-developed multi-tasking skills.
- Time and priority management skills to balance conflicting demands related to customer care and routing.
Skills
- Supervisory expertise
- Computer literacy (word processing, spreadsheets)
- Interpersonal skills
- Written communication
- Verbal communication
- Basic math skills
- Relationship building
- Collaboration
- Multi-tasking
- Time management
- Priority management
Location
- Warrenville, Illinois
Work Type
- Full-time
Experience Level
- 5+ years of work experience
- 3 years in transit industry preferred
Education Level
- High School diploma or equivalent
- Some college preferred
Salary/Compensations
- $31.25 per hour
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Basic life insurance coverage
- Holiday pay
- PTO accrual
- Retirement savings plan enrollment
About the Company
- Summit School Services shares a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations.
- Our corporate headquarters, located in Warrenville, Illinois, houses the administrative and corporate support functions for the organization.
- Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America.
- Summit School Services has a zero-tolerance policy on conduct that is incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination.
- Summit School Services is committed to promoting the protection and safeguarding of all children and passengers.
- The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.
Equal Opportunity
- At Summit School Services our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
- Summit School Services LLC’s independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer.