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About the Role
Our branded retail team is at the heart of our success, representing the welcoming spirit of our company. We are looking for outgoing and approachable individuals who understand how our products and services fit into everyday life and can show customers how technology can enhance and simplify their lives. We deliver a seamless experience, value expertise, dedication, and commitment to doing what’s right for our customers’ needs, every time. At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone. If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring this opportunity.
Responsibilities
- Support the Store Manager in managing day-to-day operations, coaching, and developing team members to positively impact growth and create best-in-class customer experiences.
- Enhance the retail experience by providing best-in-class service and value-added solutions through promoting Rogers & Fido brands, including Rogers Mastercard.
- Achieve sales goals within a dynamic and supportive team environment.
- Represent Rogers and Fido brands in-store and at local community events to support local small businesses.
Requirements
- Ability to build rapport and coach team members to create best-in-class customer experiences and meet business sales targets through clear and effective verbal communication.
- Strong commitment to delivering best-in-class customer experiences.
- Experience with retail operations, including scheduling, merchandising execution, inventory adherence to compliance standards, and adapting to dynamic environments.
- Management experience in the telecommunications industry is considered a strong asset.
- A commitment to Diversity, Equity, Inclusion, Belonging, and Accessibility, helping create an environment where everyone feels welcomed, valued, and supported.
- Ability to provide 40 hours of availability weekly, including evenings, weekends, and statutory holidays, to meet customer demand and maintain strong performance results during peak times.
- Must clear a criminal/credit background check and ID verification.
- Previous employment verification may be required depending on the role.
Location
- 220 Yonge St Unit H014 (5435), Toronto, ON
Work Type
- Full time
- Onsite
Salary/Compensations
- Competitive compensation plus lucrative management bonus program
Benefits
- Up to 50% employee discounts on Rogers and Fido services
- Comprehensive health benefits, parental leave top-up, mental health coverage, and EFAP
- Wealth programs: RRSP, TFSA, pension plans, and company-matched share purchase options
- Inclusive culture with strong diversity and equity-focused employee resource group
- Self-driven career development programs
- Rogers First: priority in applying to internal roles of interest
About the Company
- At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone.
- At Rogers, we believe the key to a strong business is a diverse workforce where equity and inclusion are core to making everyone feel like they belong.
- We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work.
- We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation.
- We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best.
Equal Opportunity
- Everyone who applies for a job will be considered.
- We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best.