Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Division Chief, Investigations & Quality Assurance role.

Rezi rewrites your resume against City of Toronto's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Division Chief, Investigations & Quality Assurance posting at City of Toronto — free, in seconds.

About the Role

The Division Chief is responsible for the overall leadership, administration, and operational management of the Division, including the effective deployment of staff and resources. As a member of Toronto Fire Services' Senior Management Team, the Division Chief provides strategic direction, operational oversight, and leadership to ensure the effective administration and enforcement of the Fire Protection and Prevention Act (FPPA) and related legislation within the City of Toronto.

Responsibilities

Participates in strategic and operational decision-making and contributes to the development of short- and long-range plans, priorities, and resource allocation strategies.
Leads, manages, and administers all activities, programs, services, and staff within the Division.
Provides strategic direction and support to staff conducting fire inspections, investigations, engineering reviews, and enforcement activities in accordance with applicable legislation and standards.
Ensures investigations, inspections, and enforcement activities are conducted in a manner consistent with legislation, policies, procedures, and accepted professional standards.
Participates in the development and implementation of divisional goals, objectives, business plans, and performance measures.
Provides leadership, mentoring, coaching, and professional development opportunities to staff through training and the appropriate delegation of authority and responsibility.
Supervises, monitors, and evaluates the performance of assigned staff.
Effectively manages labour relations matters, including attendance management, conflict resolution, grievance administration, and the application of discipline where required.
Analyzes short- and long-term staffing and organizational requirements and implements strategies to ensure operational effectiveness and service excellence.
Participates in the development and administration of the Division's annual budget and monitors expenditures to ensure alignment with approved objectives.
Initiates and directs the review of policies, programs, procedures, and performance measures to ensure ongoing relevance, effectiveness, efficiency, and compliance with legislative requirements.
Ensures prompt, accurate, and complete preparation of reports, records, correspondence, and required documentation.
Establishes environmental scanning processes to identify emerging issues, risks, trends, legislative changes, and industry best practices that may affect service delivery.
Supports enforcement actions conducted under the Fire Protection and Prevention Act, Provincial Offences Act, Building Code Act, and Criminal Code of Canada.
Provides oversight of investigative documentation, disclosure processes, evidence management practices, and prosecution support activities in accordance with legislative and organizational requirements.
Accountable for all Fire Safety Commission (Tribunals Ontario) proceedings, including case conferences, mediations, and hearings.
Develops and maintains effective working relationships with key stakeholders, including the Office of the Fire Marshal (OFM), Office of the Chief Coroner (OCC), Electrical Safety Authority (ESA), Technical Standards and Safety Authority (TSSA), Toronto Police Service (TPS), Prosecution Services, Municipal Licensing and Standards (MLSE), Toronto Emergency Management (TEM), Toronto Paramedic Services (EMS) and Toronto Buildings (TB).
Collaborate effectively with senior leaders across the city, external agencies, and government partners to achieve organizational objectives.
Creates and promotes a workplace culture characterized by professionalism, collaboration, accountability, diversity, inclusiveness, and respect.
Champions equity, diversity, inclusion, and employee well-being in all aspects of divisional operations.
Participates in a rotational on-call system and responds to critical incidents and operational issues outside normal business hours, including evenings, weekends, and holidays, as required.
Responds to significant fire incidents during and outside of regular business hours, as required, to provide leadership, oversight, and operational support.
Performs other related duties as assigned

Requirements

Extensive progressive leadership and management experience within fire services, public safety, regulatory enforcement, or a related field.
Post-secondary education in a relevant discipline or an approved equivalent combination of education, training, and experience.
NFPA 1033 certification, or the ability to obtain certification from the Office of the Fire Marshal within (6) months of appointment.
NFPA 1072 certification, or the ability to obtain certification from the Office of the Fire Marshal within six (6) months of appointment.
NFPA 1031 and NFPA 1035 certifications are considered assets.
Demonstrated experience leading complex investigations, enforcement activities, and prosecution-related processes.
Demonstrated experience managing complex, sensitive, and high-profile case files.
Demonstrated experience applying legislation, regulations, codes, standards, and enforcement authorities.
Experience in the interpretation and application of the Ontario Fire Code, Ontario Building Code, and relevant NFPA standards is considered an asset.
Experience preparing and presenting cases before courts, Coroner's Inquests, Public Inquiries, administrative tribunals, and/or the Fire Safety Commission.
Demonstrated knowledge of relevant legislation, including the Fire Protection and Prevention Act, Provincial Offences Act, Building Code Act, Coroners Act, Municipal Freedom of Information and Protection of Privacy Act, Criminal Code of Canada, and Occupational Health and Safety Act.
Demonstrated experience leading multidisciplinary teams comprised of investigative, engineering, inspection, technical, and enforcement personnel.
Strong strategic planning, organizational, project management, and change management skills.
Ability to develop staff, foster professional growth, and build high-performing teams focused on service excellence.
Highly developed interpersonal, communication, and relationship management skills, including the ability to effectively engage with employees, senior officials, elected representatives, external agencies, and the media.
Demonstrated sound judgment, political acuity, and the ability to manage sensitive, confidential, and high-risk matters.
Commitment to professional development and continuous learning.

Skills

Leadership
Management
Fire Services
Public Safety
Regulatory Enforcement
Investigations
Enforcement
Prosecution
Legislation Application
Ontario Fire Code Interpretation
Ontario Building Code Interpretation
NFPA Standards Interpretation
Court Presentation
Tribunal Presentation
Strategic Planning
Organizational Skills
Project Management
Change Management
Staff Development
Team Building
Interpersonal Skills
Communication Skills
Relationship Management
Judgment
Political Acuity
Risk Management
Professional Development
Continuous Learning

Location

FIRE & PARAMEDIC HQ & EMS STATION 53, 4330 Dufferin St, North York

Work Type

Full-time
Permanent

Experience Level

Extensive progressive leadership and management experience

Education Level

Post-secondary education in a relevant discipline or an approved equivalent combination of education, training, and experience.

Salary/Compensations

$222,804.40

About the Company

The Division Chief is a member of Toronto Fire Services' Senior Management Team.
The City is committed to creating an accessible and inclusive organization.
The City is committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

Equal Opportunity

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
Disability-related accommodation during the application process is available upon request.