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About the Role
We are seeking a Senior Process Analyst to enhance process maturity within our APRA-regulated insurance environment. This role involves partnering with business teams to map processes, identify improvement opportunities, establish performance measures, and create insightful reports and dashboards. You will collaborate with process owners and SMEs to capture current-state operations, lead process deep dives, and contribute to building consistent process documentation, governance, and frameworks.
Responsibilities
- Partner with process owners and business SMEs to understand and document end-to-end business processes.
- Lead workshops and process deep dives to capture current-state ways of working.
- Map processes using BPMN 2.0 and tools such as Visio, Signavio, Bizagi or ARIS.
- Identify process gaps, bottlenecks, inefficiencies and opportunities for simplification and standardisation.
- Document connections between processes, controls, risks, incidents, systems and suppliers.
- Establish clear process ownership and accountability.
- Define meaningful process performance measures and KPIs.
- Translate process measures into clear reporting requirements and work with data/reporting teams to develop meaningful dashboards.
- Apply process hierarchy and classification frameworks to organise and standardise process knowledge.
- Support the business in strengthening its process and control environment, including requirements associated with CPS 230.
- Coach process owners and SMEs on process management principles and help uplift process capability across the organisation.
Requirements
- 5+ years' experience in process analysis, business process management or process improvement
- Strong end-to-end process mapping and documentation capability.
- Experience with BPMN 2.0, process hierarchy and process classification frameworks
- Hands-on experience with tools such as Visio, Signavio, Bizagi or ARIS.
- Strong workshop facilitation skills and the confidence to engage with process owners and SMEs across different business areas.
- Experience identifying process issues and applying techniques such as Root Cause Analysis, 5 Whys, Fishbone or FMEA.
- The ability to define practical process measures and work with reporting or data teams to turn requirements into dashboards and insights.
- Strong stakeholder management, communication and documentation skills.
- A practical, collaborative approach with the ability to work through ambiguity and build process maturity in an evolving environment.
Skills
- BPMN 2.0
- Visio
- Signavio
- Bizagi
- ARIS
- Root Cause Analysis
- 5 Whys
- Fishbone
- FMEA
- Process mapping
- Process documentation
- Workshop facilitation
- Stakeholder management
- Communication
- Reporting
- Data analysis
Location
- Sydney CBD
Work Type
- Hybrid
- Fixed Term Contract
Experience Level
- Senior
Education Level
- BPM, Lean, Six Sigma or advanced Business Analysis certification beneficial.
About the Company
- Avant is Australia’s leading medical defence organisation, proudly supporting medical professionals for over 130 years.
- With more than 90,000 members, including health practitioners and medical students across every state and territory, we provide trusted, market-leading products and services tailored to their professional, personal, and practice needs.
- Join an organisation with purpose, one that genuinely exists to support its members and improve healthcare in Australia.
- You'll work with committed, passionate colleagues in an environment that values both rigour and collaboration.
Equal Opportunity
- Avant supports doctors so they can serve Australia's diverse communities. Having diversity in our workforce brings valuable perspectives and strengthens our ability to support healthcare professionals.
- We therefore welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally diverse communities, LGBTQIA+ individuals, people with disabilities, and those with caring responsibilities.
- Our inclusive workplace is somewhere everyone can succeed.