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Responsibilities
- Lead and evolve value measurement frameworks for Pega decisioning, CLM initiatives and investment programs.
- Define appropriate methodologies, baselines, counterfactuals, control approaches, KPIs and value attribution methods.
- Assess realised value against business case expectations, forecasts and investment, identifying value leakage and required action.
- Partner with Finance and Marketing Analytics to align assumptions and validate material commercial outcomes.
- Translate customer, financial, and operational performance into clear commercial insights and recommendations.
- Identify underlying performance drivers rather than reporting movements alone.
- Quantify commercial opportunities, risks and trade-offs and develop scenario and sensitivity analysis.
- Present recommendations covering what happened, why it matters, what it is worth and what should happen next.
- Challenge assumptions and identify where further evidence is required before investment decisions are made.
- Lead the commercial analysis and governance of below-the-line offer and credit investment.
- Develop visibility of offer budget consumption, value delivered and areas of value leakage.
- Partner with Commercial Managers to evaluate portfolio-specific offer strategies and recommend where investment should be scaled, redesigned or stopped.
- Develop and deliver concise, decision-oriented presentations for leadership and value realisation reviews, clearly articulating commercial drivers, financial implications, recommended actions and decisions required.
- Translate complex analysis into clear recommendations for non-technical audiences.
- Influence stakeholders using evidence and commercial judgement and facilitate alignment where assumptions differ.
- Clearly communicate uncertainty, analytical limitations, and risks.
- Set standards for repeatable value reporting and provide direction to the Data Analyst – Commercial & VRO on required analysis, dashboards and documentation.
Requirements
- Australia-based, ideally Sydney
- 5+ years' experience in commercial insights, commercial analytics, strategy, finance, customer value or a related role.
- Strong strategic thinking and commercial acumen, with the ability to connect customer and commercial insights to broader business priorities, evaluate short- and long-term trade-offs and identify where investment will create the greatest value.
- Strong stakeholder influencing and presentation skills, with the ability to confidently present recommendations to senior audiences, constructively challenge assumptions and build agreement on action.
- Curious and proactive, with a willingness to try new things, learn on the go and take the initiative to build understanding in unfamiliar areas.
- Self-driven and comfortable working through ambiguity, taking ownership from problem definition through to recommendation and delivery.
- Advanced Excel and working knowledge of SQL and Power BI sufficient to interrogate analysis and data.
- Experience in telecommunications, customer lifecycle management, marketing, retention, or customer value management.
- Experience with value realisation, portfolio management or benefits tracking frameworks.
- Experience with decision-making and personalisation platforms such as Pega.
- Experience with credits, offers, pricing or below-the-line investment optimisation.
- Experience working in an Agile environment and using Jira and Confluence.
- Australian/NZ Citizens/PR Holders only.
Skills
- Pega decisioning
- CLM initiatives
- Excel
- SQL
- Power BI
- Jira
- Confluence
Location
- Sydney
Work Type
- Contract
- Full-time
Experience Level
- 5+ years