Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this API Integration Support Engineer role.
Rezi rewrites your resume against Wise's job description. Free.
Tailor your resume to this API Integration Support Engineer role.
Rezi rewrites your resume against Wise's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the API Integration Support Engineer posting at Wise — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the API Integration Support Engineer posting at Wise — free, in seconds.
About the Role
API Integration Support Engineers ensure that our Wise Platform enterprise partners receive rapid, highly effective responses to issues. You will act as the technical anchor for partners, answering complex questions about API behavior and serving as the first responder for system incidents. This role supports North American enterprise API customers and contributes to a global, 24/5 team dedicated to maintaining high quality and reliability for technical integrations.
Responsibilities
- Support enterprise API customers across email, chat, phone, and video conferencing, resolving critical issues in real-time.
- Develop deep expertise in Wise API and SWIFT products.
- Independently test and debug REST APIs, interpret system logs, and query databases to trace issues.
- Act as the first responder during major technical incidents, managing high-severity escalations.
- Coordinate with global engineering and commercial teams during incidents.
- Capture trends in partner issues and provide feedback to product and engineering teams for proactive improvements.
- Collaborate with global teams to ensure seamless integration experiences and industry-leading assistance for Wise Platform partners.
Requirements
- 2 to 3 years of relevant technical support experience.
- Hands-on troubleshooting of REST APIs.
- Experience supporting production systems.
- Strong understanding of REST APIs, including testing, debugging, and interpreting API requests, responses, and error codes.
- Familiarity with JSON, web authentication methods, and API documentation.
- Experience using IDEs and version control tools to investigate technical issues.
- Ability to troubleshoot production incidents and prioritize issues.
- Ability to collaborate with Engineering teams to drive resolution.
- Strong communication skills, with the ability to explain complex technical issues to both technical and non-technical stakeholders.
Skills
- REST APIs
- JSON
- Web authentication methods
- API documentation
- IDEs
- Version control tools
- Bash
- Zsh
- Kibana
- Grafana
- Microservices architectures
- Payments
- Fintech
- Enterprise technical support
- Python
- JavaScript
Location
- Austin
- Tallinn
- Singapore
Work Type
- Global, 24/5 team
Experience Level
- 2 to 3 years
Salary/Compensations
- USD 77000 - USD 97000 - yearly
About the Company
- Wise is a global technology company, building the best way to move and manage the world’s money.
- Min fees. Max ease. Full speed.
- Wise is on a mission to make people's and businesses' lives easier and save them money when sending money internationally, spending abroad, or making and receiving international payments.
- We are people building money without borders — without judgement or prejudice.
- We believe teams are strongest when they are diverse, equitable and inclusive.
- We're proud to have a truly international team, and we celebrate our differences.
- Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
Equal Opportunity
- We believe teams are strongest when they are diverse, equitable and inclusive.
- We're proud to have a truly international team, and we celebrate our differences.
- Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.