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About the Role
The Resource Coordinator manages and supports a caseload of registered and legally exempt child care providers, assisting in the administration of contracts with the New York State Office of Children and Family Services (OCFS). This role ensures compliance with OCFS regulations and CCCDP policies, providing essential support to child care programs and families.
Responsibilities
- Develop and maintain working knowledge of NYS OCFS regulations for all child care modalities.
- Develop and maintain knowledge of NYS OCFS regulations related to Legally Exempt child care.
- Maintain an assigned caseload of child care providers in Dutchess and Putnam Counties, providing ongoing support, regulatory guidance, technical assistance, resource sharing, referrals, and relationship-building.
- Maintain an assigned caseload of Family Day Care and School Age Child Care programs, providing ongoing support through inspections and monitoring.
- Assist prospective providers with the registration and enrollment process.
- Support registered providers with midpoint requirements and renewal processes using CCFS and FAMS systems.
- Provide technical assistance and conduct informational meetings for registered and legally exempt providers.
- Conduct inspections of registered and legally exempt providers in accordance with OCFS contract requirements.
- Investigate complaints related to registered, legally exempt, and illegal child care providers.
- Maintain accurate, up-to-date electronic and hard-copy provider files.
- Respond to parent inquiries by providing basic child care counseling.
- Educate families on child development, provider relationships, subsidy options, and local child care resources.
- Maintain accurate provider data and referral records for reporting and statistical purposes.
- Conduct trainings related to best practices and job responsibilities.
- Attend required OCFS, Westchester Regional Office (WRO), and CCCDP trainings, meetings, and conferences.
- Participate in community events and outreach activities to promote child care registration.
- Communicate provider-related concerns and trends to the Programming & Resource Supervisor.
- Maintain confidentiality of child care programs, complaints, and information within the OCFS Child Care Facility System (CCFS).
- Ensure professional communication with providers, families, and CCCDP staff.
- Maintain regular communication with supervisors and colleagues.
- Submit monthly mileage and expense reports.
- Perform other related duties as assigned.
Requirements
- Ability to meet travel requirements of the position
- Valid driver’s license and reliable transportation
- Ability to travel to and access child care program sites
- Ability to move throughout facilities, including classrooms, bathrooms, kitchens, outdoor areas, and basement or furnace areas
- Ability to move between multiple floors in a building without elevator access
- Ability to lift and carry materials weighing up to 25 pounds
Skills
- Strong customer service skills
- Strong communication skills
- Computer proficiency
- Bilingual skills preferred
Location
- Dutchess County, NY
- Putnam County, NY
Work Type
- Full-time
- 35 hour work week
Education Level
- Bachelor’s degree preferred
- Field of study: Early Childhood Education, Child Development, Social Work, or a related field
About the Company
- All responsibilities are carried out in compliance with OCFS regulations and CCCDP policies and procedures.