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About the Role

This role serves as a key business partner within Acrisure Digital Services (ADS) and Digital Solutions, leveraging data, reporting, and analytics to support operational decision-making, process improvement, and strategic initiatives. The position collaborates with various teams to identify business needs, define reporting requirements, and deliver actionable insights for performance improvement.

Responsibilities

Own and drive the business intelligence and operational analytics roadmap for ADS and Digital Solutions.
Establish and govern key performance indicators, reporting standards, scorecards, and operational performance frameworks.
Lead the design and delivery of executive dashboards and reporting solutions.
Serve as the primary business owner for operational reporting within the ADS team.
Drive organizational accountability through meaningful business metrics, trend analysis, and performance insights.
Lead large-scale data reconciliation, validation, and remediation initiatives.
Establish processes and controls to proactively identify, investigate, and resolve data discrepancies.
Translate business strategies and operational objectives into measurable analytics programs and actionable reporting solutions.
Deliver strategic insights and recommendations that influence leadership decisions, operational priorities, workforce planning, and business investments.
Identify opportunities to improve operational effectiveness, reduce inefficiencies, and optimize business performance.
Champion data governance, reporting consistency, and data quality standards across ADS and Digital Solutions.
Partner with business leaders, technology teams, and the Analytics organization to prioritize and execute high-impact analytics initiatives.
Leverage advanced analytics, AI-enabled tools, and data visualization technologies.
Drive adoption of self-service reporting and analytics capabilities.
Act as a subject matter expert on business performance, reporting strategy, operational analytics, and data quality management.

Requirements

Experience supporting contact center, customer service, shared services, digital operations, or business operations teams.
Proven experience working directly with business stakeholders to define requirements and translate business needs into reporting and analytics solutions.
Strong experience with operational reporting, KPI development, performance measurement, and executive-level dashboards.
Demonstrated experience conducting large-volume data reconciliation, discrepancy reporting, data validation, and data cleanup activities.
Advanced Excel skills.
Experience with reporting and visualization tools such as Power BI and Tableau.
Experience working with SQL, data analysis tools, and large datasets from multiple business systems.
Experience collaborating with enterprise analytics, technology, and operational teams in a matrixed environment.
Strong communication skills with the ability to present data findings to both technical and non-technical audiences.
Strong problem-solving, organizational, and project management skills.
Ability to identify trends, investigate anomalies, and provide actionable recommendations to improve business performance.
Customer-focused mindset with a passion for continuous improvement and operational excellence.
Experience leveraging advanced analytics, AI-enabled tools, and data visualization technologies.
Experience driving self-service reporting and analytics adoption across an organization.
Experience establishing or maturing data governance, reporting standards, and data quality frameworks.
Experience influencing executive-level decision-making through analytics and insights.

Skills

Business Intelligence
Operational Analytics
Key Performance Indicators (KPIs)
Reporting Standards
Scorecards
Operational Performance Frameworks
Executive Dashboards
Data Reconciliation
Data Validation
Data Cleanup
Data Discrepancy Resolution
Data Governance
Data Quality Management
Advanced Excel
Power BI
Tableau
SQL
Data Analysis Tools
Large Datasets
Advanced Analytics
AI-enabled Tools
Data Visualization
Self-Service Reporting
Business Acumen
Analytical Expertise
Operational Knowledge
Customer Service Operations
Contact Center Operations
Digital Operations
Shared Services
Problem-Solving
Organizational Skills
Project Management
Trend Analysis
Continuous Improvement
Operational Excellence

Location

On-site

Work Type

Full-time

Experience Level

5-7+ years

Education Level

Bachelor’s degree in Business, Information Systems, Finance, Statistics, Mathematics, Computer Science, or a related field, or equivalent experience.

Salary/Compensations

$100,000 - $125,000

Benefits

Comprehensive medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Fertility benefits
Wellness resources
Paid sick time
Generous paid time off
Holidays
Employee Assistance Program (EAP)
Complimentary Calm app subscription
Immediate vesting in a 401(k) plan
Health Savings Account (HSA) options
Flexible Spending Account (FSA) options
Commuter benefits
Employee discount programs
Paid maternity leave
Paid paternity leave
Legal plan options
Pet insurance coverage

About the Company

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward.
Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.
In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries.
Acrisure was built on entrepreneurial spirit.
Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.
At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact.
Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Equal Opportunity

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Applicants may request reasonable accommodation by contacting leaves@acrisure.com.