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About the Role
We are seeking a customer-focused Facilities Associate / Day Porter to support the daily operation, appearance, and functionality of a fast-paced professional office environment. This role is responsible for workplace services, conference room support, hoteling workstation readiness, office hospitality, vendor coordination, porter and facility upkeep. The ideal candidate is proactive, service-oriented, and committed to providing an exceptional workplace experience for employees, clients, and visitors.
Responsibilities
- Maintain the cleanliness, appearance, and functionality of office common areas, conference rooms, pantries, and shared workspaces.
- Conduct routine office inspections and promptly address facility, housekeeping, and safety concerns.
- Respond to employee requests related to workplace services, office comfort, access, and facility issues.
- Set up, inspect, and reset conference rooms for meetings, client events, and special functions.
- Provide first-level support for workstation & office set-up.
- Coordinate meeting support, catering setup, and room readiness activities.
- Perform daily hoteling workstation and shared workspace resets to ensure spaces are clean, organized, and fully functional.
- Manage office supply inventories and replenish pantry, hospitality, and restroom supplies as needed.
- Coordinate with building management and vendors regarding maintenance, janitorial, security, HVAC, and other facility services.
- Support office moves, furniture reconfigurations, onboarding/offboarding activities, and workplace projects.
- Assist with emergency preparedness activities, including fire drills and evacuation procedures.
- Maintain a professional, welcoming, and service-focused office environment at all times.
Requirements
- Minimum of 1 year of work experience in facilities, property management or building operations.
- High School diploma or GED required.
- Strong written and verbal skills.
- Proven customer service skillset.
- Experience with Microsoft Office (Word, PowerPoint and Excel), including Outlook email and calendar.
- Experience in navigating a high-profile, high-paced environment.
- Ability to problem solve, rationalize and mitigate/manage obstacles presented.
- Self starter, task-oriented leader.
- Ability to work overtime as needed.
- Ability to handle sensitive and/or confidential information.
- Proven ability to multi-task, meet deadlines and complete projects in a timely manner.
- Demonstrate initiative and proactive thinking.
- Ability to work well with others in a team atmosphere.
- Maintain a professional appearance and high level customer service mindset at all times.
- Ability to commit and adhere to all client values, principles and procedures.
- Successful completion of both a pre-employment background and drug screen.
Skills
- Customer service
- Microsoft Office (Word, PowerPoint and Excel)
- Outlook email and calendar
- Problem solving
- Task-oriented
- Multi-tasking
- Proactive thinking
Location
- Onsite
Work Type
- Full-time
Experience Level
- 1 year of work experience
Education Level
- High School diploma or GED
Salary/Compensations
- USD 20.53 - USD 28.70 - hourly
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Disability insurance
- 401(k) with company match
- Life insurance
- Voluntary supplemental insurance coverages
- Parental leave
- Adoption assistance
- Tuition assistance
- Employer/partner discounts
About the Company
- RRD provides marketing, packaging, print, and business services to the world’s most respected brands.
- The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact.
- Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.
- At RRD, we value innovation, authenticity, and integrity.
Equal Opportunity
- RRD is an Equal Opportunity Employer, including disability/veterans.