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About the Role
Joining the Customer Support team will see you championing the voice of our customers and collaborating with internal teams. You will provide first-level technical and account support to EFTPOS, Banking, and eCommerce customers, aiming to delight customers on their first call.
Responsibilities
- Answer all incoming calls in a professional and efficient manner
- Educate customers of Tyro’s products and services
- Troubleshoot any issues regarding terminals and eCommerce enquiries
- Guide customers through the EFTPOS activation process
- Resolve all complaints through effective communication skills and escalate to team lead when needed
- Collaborate closely with various internal teams to identify or create innovative solutions
- Record detailed and accurate notes of merchant enquiries in a timely and efficient manner
- Uphold and contribute to Tyro’s strong risk culture by complying with policies, completing mandatory training and identifying and managing risks within day-to-day work
Requirements
- Previous experience in Retail, Hospitality or Contact Centre
- An infectiously upbeat attitude and a bubbly personality
- A passion for customer experience and providing exceptional service
- Strong communication and interpersonal skills
- Sydney-based for this role
Skills
- Customer service
- Technical support
- Account support
- Communication
- Interpersonal skills
Location
- Sydney CBD
- Remote
Work Type
- Hybrid
- Fully remote (post-training)
Benefits
- Supportive training program
- Flexibility to work fully remotely
- Learning and career development opportunities
- 16 weeks paid primary carers leave
- 12 weeks paid secondary carers leave
- Annual team-based volunteer day
- Birthday Leave
- Power Up Day (Additional day of leave)
- Weekly team social events, snacks, craft beer and wine, ping pong and video games
- Taco Tuesdays
- Mental health and wellness initiatives
- Novated leasing
About the Company
- Tyro provides integrated payments, banking, and lending solutions to Australian businesses.
- With over 21 years of experience, Tyro combines people, technology, and partners to deliver simplified payments and seamless business banking.
- Tyro powers more than 76,000 merchants across Australia and works with almost 800 partners.
- The company is fast-paced and innovative, striving to live its values: commit to greatness, stay hungry, wow the customer, be good, and win together.
- Tyro offers opportunities for career growth and the chance to make a real impact.
Equal Opportunity
- Tyro is committed to a diverse, inclusive workplace where everyone thrives.
- We welcome applicants of all backgrounds and are an equal opportunity employer.
- If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.