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About the Role

We are looking for a highly motivated Customer Insights Partner to act as a front-line strategic partner to our largest, most complex and strategically important clients, as well as to our commercial teams. You will transform Big Data into Smart Data, providing actionable recommendations based on high quality analysis and understanding of our industry and product. As a trusted, client-facing advisor, you will identify revenue opportunities, improve client outcomes and influence client investment decisions.

Responsibilities

Act as a trusted, client-facing advisor to large, complex and strategic clients in business reviews, strategic discussions and performance conversations.
Work with commercial partners to translate client and business needs into actionable insights, recommendations and tailored analytics solutions.
Collaborate with internal support teams for development of solutions, and oversee the process, ensuring solutions are built according to specifications and meet commercial partners’/clients’ expectations.
Provide actionable insight and recommendations to commercial partners to maximize business impact with mid-term strategic thinking, contributing to nurture expansion of our newest solutions.
Identify opportunities to grow revenue, increase client investment, improve retention and expand adoption of Criteo solutions.
Deep-dive to actively provide analytics insights and propose optimization scenarios to key clients to reach their KPIs and maximize their satisfaction.
Build compelling, data-backed narratives, explain performance and market trends to technical and non-technical audiences, and proactively drive agreed next steps through to completion.
Develop and apply analytics skills by deep-diving on data and coming up with advanced analysis, models, automation schemes and projects leveraging on SQL, Tableau, Python, AI tools and other technologies to maximize impact and scalability.
Be seen by commercial partners and clients as a proactive strategic partner, not only an analytics resource: spot issues and opportunities early, take ownership and follow through to measurable commercial outcomes.
Leverage AI tools (e.g. LLMs, AI coding and analysis assistants) to speed up data investigation and automate repeatable analysis, always validating AI outputs before sharing them with clients.

Requirements

At least 3 years in an analytical/consulting role or equivalent experience.
Good understanding of internet advertising (cookies, DSP, SSP, RTB, etc.) will be a big plus.
Experience in a client-facing, consulting, customer success or commercial strategy environment is valued.
Experience in ad tech, retail media, ecommerce or performance marketing is valued.
Comfortable with working with databases using SQL.
Fast learner eager to learn new skills when necessary.
Strong business acumen and ability to connect analysis to revenue, client objectives and commercial outcomes.
Client focused, able to influence and convey clear messages and straightforward recommendations.
Proficiency in stakeholder management.
Client-facing experience is expected, including presenting recommendations to senior clients or commercial decision-makers.
Strong Japanese communication skills and confidence engaging directly with Japanese clients and local stakeholders in daily business and client situations.
Professional working proficiency in English is essential for collaboration with colleagues from other markets.
Proactive, front-line mindset: identify what needs to happen, take ownership and follow through.
Versatile, autonomous, able to multi-task and prioritize, and work effectively in ambiguous situations.
Enjoy interacting and collaborating with people from various backgrounds, mindsets and cultures.

Skills

Analytics
Statistics
Predictive approaches
SQL
Tableau
Python
Dataflow
AI tools
LLMs
AI coding and analysis assistants

Location

Tokyo

Work Type

Hybrid
Full-time

Experience Level

Mid-level

Education Level

Bachelor’s degree or equivalent in a quantitative or business field (Statistics, Mathematics, Physics, Economics, Finance, Engineering)

Benefits

Hybrid model blends home with in-office experiences
Learning, mentorship & career development programs
Health benefits, wellness perks & mental health support
Diverse, inclusive, and globally connected team
Attractive salary
Performance-based rewards
Family-friendly policies
Potential for equity depending on role and level

About the Company

Criteo is the Commerce Intelligence Platform.
Criteo helps businesses turn shopper signals into commerce outcomes while delivering more relevant experiences for shoppers.
We use proprietary commerce intelligence and AI decisioning to drive relevance for shoppers and performance for businesses.
Our culture is as unique as it is diverse.
From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful, and forward-thinking environment.

Equal Opportunity

We foster a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications, and business needs—never on non-job-related factors or legally protected characteristics.