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About the Role
Lead the national Key Accounts function, setting the operational strategy for retention and profitable growth across Workers Compensation key accounts. You will lead and develop a team of Account Managers and Specialists while building trusted relationships with senior brokers, clients and internal stakeholders.
Responsibilities
- Develop and execute the Key Account strategy, using data-led targeting and portfolio insights to improve retention and growth.
- Lead, coach and develop the national Key Accounts team, building strong account management capability and consistent ways of working.
- Build senior relationships with brokers and clients, supporting the team to operate as trusted advisers across key accounts.
- Lead national retention and growth strategies, including tenders, client service plans, broker plans and cross-product opportunities.
- Use business intelligence, CRM data and portfolio insights to inform strategy, targeting, executive reporting and commercial decisions.
- Work across Portfolio, Underwriting, Claims and Distribution to resolve issues and deliver a consistent approach to market.
Requirements
- Extensive experience in an operations or strategy role, with Commercial, Workers Compensation and intermediated market experience.
- Strong experience developing and implementing business strategies and frameworks that improve business performance.
- Strong commercial acumen and knowledge of the General and Workers Insurance market, including underwriting and products.
- Proven people leadership, stakeholder management, negotiation and influencing capability.
Work Type
- Hybrid working
Benefits
- Performance-based Incentives and Suncorp shares for eligible employees
- Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
- Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
- Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
- Discounts at 900+ retailers, Fitness Passport, and reduced super fees
- Paid volunteer leave, donation matching, and unlimited emergency response leave
About the Company
- At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
Equal Opportunity
- Diversity is celebrated through employee resource groups and inclusive policies for all families
- If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact liam.saif@suncorp.com.au for a confidential conversation.