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About the Role
As a member of our CRM Sales team, you will play a key role in our future success. CRM & Industry Solutions is a rapidly growing focus area for ServiceNow, and you will help drive that growth with support from the business unit and executive team. ServiceNow is seeking a CRM Account Executive who is a customer-facing domain expert and creates innovative business solutions with our customers. You will oversee market success for ServiceNow’s CRM & Industry solutions. These products are built on our market-leading Service Management platform and give enterprises a single source of truth, so processes run on consistent information.
Responsibilities
- Builds client relationships while meeting quarterly and annual sales quotas in an assigned territory.
- Develop a sales strategy for your territory, including a target prospect list and regional sales plan.
- Arrange and lead initial executive and CxO discussions and positioning meetings, working closely with your Solution Consulting counterpart to deliver “art of the possible” demonstrations of ServiceNow’s CRM solutions.
- Manage the sales process through to opportunity close.
- Manage ongoing accounts to ensure customer satisfaction and identify additional revenue opportunities.
- Support regional ServiceNow partner channels to deliver an effective customer experience.
- Use internal tools to manage leads and produce accurate forecasts, territory plans, and goals.
- Research prospects and accounts using CRM data, social media, search engines, and AI tools.
- Occasional travel for training or meetings may be required.
Requirements
- Demonstrated ability to apply AI to work processes, decision-making, or problem-solving, such as using AI-powered tools, automating workflows, or assessing AI’s impact on your function or industry.
- 12+ years in sales, with a record of winning new business for enterprise-class customer experience or other business solutions.
- Experience selling to public sector customers.
- Advanced knowledge of sales force automation, customer service management, enterprise resource planning, or other business application technologies is ideal.
- Experience managing short and long complex sales cycles.
- Strong understanding of business sales processes.
Skills
- AI
- Sales force automation
- Customer service management
- Enterprise resource planning
- Business application technologies
- CRM data
- Social media
- Search engines
- AI tools
Location
- APAC - Asia Pacific
Work Type
- Required in Office
Experience Level
- 12+ years in sales
Education Level
- Bachelor’s degree in business, marketing, or a related discipline, or equivalent experience.
About the Company
- It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings down any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.
Equal Opportunity
- ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.