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About the Role
This is a high-impact leadership opportunity and a key member of the Senior Management Team. The Director will bring together people, resources, facilities, and financial strategy to ensure essential functions operate efficiently, consistently, and with a focus on quality. We are looking for a business-minded leader who can balance long-term planning with day-to-day execution, develop strong management teams, oversee complex projects, manage significant budgets, optimize workforce resources, negotiate contracts, and drive measurable operational improvements.
Responsibilities
- Provide strategic oversight of Housekeeping, Laundry, Maintenance, Transportation, and Purchasing.
- Establish consistent operating standards, performance expectations, and accountability across all functions and locations.
- Evaluate service delivery, identify inefficiencies, and implement sustainable improvements.
- Develop and manage operating budgets, capital expenditures, forecasts, and financial reporting.
- Apply job costing, cost analysis, and labor productivity measures to strengthen financial performance.
- Lead purchasing strategies, competitive bidding, vendor selection, contract negotiations, and inventory management.
- Identify opportunities to improve purchasing power, control costs, and maximize organizational resources.
- Direct capital improvements, renovations, equipment replacement, preventive maintenance, and long-term infrastructure planning.
- Manage projects from scope development and budgeting through procurement, execution, and completion.
- Oversee contractors, vendors, timelines, quality, and project expenditures.
- Lead and develop managers, supervisors, and frontline teams across all functional areas.
- Evaluate staffing models, workforce capacity, scheduling, and resource allocation across multiple locations.
- Establish performance measures, productivity expectations, and management accountability.
- Build a culture of ownership, responsiveness, collaboration, and continuous improvement.
- Maintain oversight of facilities-related regulatory requirements, inspections, safety standards, and corrective action plans.
- Ensure appropriate operational controls, documentation, fleet management, and emergency preparedness.
- Proactively identify risks and develop solutions that support safe, reliable, uninterrupted operations.
Requirements
- Demonstrated experience managing multiple operational functions across geographically dispersed locations.
- Experience in healthcare, human services, nonprofit, hospitality, or other complex, multi-site environments is highly valued.
Skills
- Exceptional analytical, communication, project management, and problem-solving skills.
Location
- multi-location organization
Work Type
- full-time
Experience Level
- 7–10 years of progressive leadership experience in facilities, operations, property management, or a related discipline
- 5 years of people management experience
Education Level
- Bachelor's degree in Business Administration, Facilities Management, Operations Management, Construction Management, Engineering, or a related field required.
Benefits
- Company Vehicle Access: Access to a company vehicle for business-related travel between RCS locations.
- Comprehensive Health Coverage: Medical, dental, and vision insurance options.
- 403(b) Retirement Plan: An employer contribution of 5% of eligible compensation, regardless of whether you contribute.
- Generous Vacation: Four weeks of vacation to start, in addition to paid holidays and sick time.
- Flexible Spending Accounts (FSA): Options to help manage eligible healthcare and dependent care expenses.
- Life Insurance: Employer-provided life insurance coverage.
- Long-Term Disability (LTD): Income protection through long-term disability coverage.
- Leadership & Influence: Membership on the Senior Management Team, with the opportunity to contribute to organizational strategy, investment decisions, and long-term planning.
- Meaningful Mission: The opportunity to make a lasting difference by ensuring that the homes, programs, and environments supporting people with developmental disabilities are safe, welcoming, and well-maintained.
About the Company
- At Richmond Community Services (RCS), everything we do is rooted in creating opportunities for people with developmental disabilities to live full, meaningful lives with dignity, comfort, and respect.
- The environments in which people live and work are an important part of that commitment.
- At RCS, we believe great leadership deserves an environment where people can grow, contribute, and make a difference.
- This is an opportunity to bring your executive-level business and operational expertise to an organization where your work has a meaningful impact on the lives of the people we support.
- At Richmond, operational excellence and compassionate service go hand in hand.
- We are looking for a leader who wants to build strong teams, improve how things work, and contribute to something bigger than the department itself.