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About the Role
This role supports a centralized bereavement program, providing compassionate and personalized assistance to employees during difficult times. As a Case Manager, you will deliver real-time guidance on bereavement leave, accurately apply policies, and manage sensitive cases across multiple communication channels, ensuring employees receive clear information, timely updates, and a trusted experience.
Responsibilities
- Provide empathetic, real-time support to employees seeking information and assistance related to bereavement policy and bereavement time off.
- Guide employees through bereavement policies with clarity, compassion, and respect for their individual circumstances.
- Handle inbound and outbound phone calls, chats, tickets, and cases through specialized support queues.
- Critically assess each case and adjust the case management plan as an employee's needs evolve.
- Address and respond to sensitive situations in a way that prioritizes the employee experience and helps de-escalate complex or emotionally charged cases.
- Manage your own workload effectively to meet productivity goals, and proactively escalate when significant changes or gaps in assigned work arise.
- Communicate regular updates to employees and internal stakeholders both verbally and in writing to ensure alignment and transparency.
- Ensure compliance with standard operating procedures, applicable federal and state regulations, and internal company policies.
- Maintain accurate and timely system records and documentation for all cases and interactions.
- Partner with internal teams and HR business partners to provide seamless, coordinated support across functions.
Requirements
- Minimum of 1 year of human resources experience.
- Experience working with HR processes and systems.
- Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
- Ability to work a flexible schedule that may include weekends, nights, and holidays.
- Ability to speak, read, and write fluently in English.
- Strong communication skills with the ability to convey complex policy information in a clear and empathetic manner.
- Solid organizational skills and attention to detail to manage multiple cases and documentation accurately.
Skills
- Human resources experience
- HR processes and systems
- Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
- Flexible scheduling
- English fluency
- Strong communication skills
- Policy interpretation
- Empathy
- Organizational skills
- Attention to detail
- Case management
- Customer service mindset
- Global HR standards
Location
- Austin, TX
Work Type
- Remote
- Contract
Experience Level
- 1 year of human resources experience
Salary/Compensations
- $23.00 - $23.00/hr
Benefits
- Medical
- Dental
- Vision
- Critical Illness
- Accident
- Hospital
- 401(k) Retirement Plan
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
About the Company
- Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe.
- Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies.
- We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.
- With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500.
- We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
Equal Opportunity
- The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
- If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
- Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
- It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
- We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.