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About the Role

TheKey is seeking a Client Success Manager to serve as the trusted clinical advocate, directly improving the quality of life for seniors and their families. This role balances field visits with flexible documentation and care coordination, offering autonomy and variety.

Responsibilities

Conduct comprehensive, in-person nursing assessments, home safety reviews, and care plan development.
Convert health assessments, lifestyle preferences, and daily routines into dynamic, customized care plans, adjusting as needed.
Guide, mentor, and supervise caregivers to ensure adherence to regulations and clinical standards.
Conduct regular home visits and quality assurance checks to build relationships and maximize retention.
Maintain timely and accurate documentation in ClearCare / WellSky.
Partner with staffing coordinators to match caregivers to client needs.
Provide guidance on long-term care insurance (LTCI) documentation.
Identify cross-referral opportunities and strengthen partnerships with local healthcare providers.
Participate in rotating after-hours/on-call triage as needed.

Requirements

Active, unencumbered Registered Nurse (RN) license in the state of New York.
Associate Degree in Nursing required; Bachelor of Science in Nursing (BSN) preferred.
5+ years of experience in healthcare, geriatrics, home health/home care, hospice, case management, or social services preferred.
Exceptional bedside manner, active listening, de-escalation, and conflict-resolution abilities.
Comfortable utilizing electronic health records / home-care management software (experience with ClearCare/WellSky is a plus) and mobile documentation.
Valid driver’s license, reliable personal vehicle, and active auto insurance for local travel.
Ability to travel up to 30% of working time within the local service territory.
Ability to lift, push, pull, or carry up to 15–20 pounds.
Ability to work for prolonged periods of sitting, standing, walking, and operating standard office technology.

Skills

Clinical intake
Ongoing assessments
Individualized care plans
Service delivery
Client relationship management
Nursing assessments
Home safety reviews
Care plan development
Caregiver supervision
Quality assurance
Documentation
Staffing coordination
Long-term care insurance documentation
Community resource partnership
On-call support
Bedside manner
Active listening
De-escalation
Conflict resolution
Electronic health records
Home-care management software
Mobile documentation

Location

Manhattan, NY

Work Type

Full-Time
Hybrid field/office

Experience Level

5+ years of experience preferred

Education Level

Associate Degree in Nursing required
Bachelor of Science in Nursing (BSN) preferred

Salary/Compensations

Discussed in Interview

Benefits

Competitive salary
Comprehensive medical, dental, and vision packages
401(k) with company match
Generous paid time off (PTO)
Mileage reimbursement
Professional growth opportunities

About the Company

For over two decades, TheKey has provided premier in-home care services designed to help older adults thrive at home with independence, dignity, and peace of mind.
As one of the nation's leading home care providers, we are committed to client well-being, clinical excellence, and caregiver development.

Equal Opportunity

TheKey is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.