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About the Role

This recruitment is for current exempt employees in the Technology Analyst/Designer - Senior classification within the City and County of San Francisco, San Francisco Unified School District, or San Francisco City College. The role involves overseeing complex aspects of systems and services development, including needs analysis, design, implementation, and post-implementation assessment.

Responsibilities

Identify opportunities for improving business processes through automation.
Assist in the preparation of proposals to develop new systems, interfaces, and business processes.
Analyze business and user needs and research/evaluate software.
Determine service or system requirements and develop or modify system design.
Write detailed design specifications and conduct walkthroughs for proposed solutions.
Analyze feasibility and develop requirements for new systems and enhancements.
Implement and enhance software, including developing, testing, debugging, and deploying programs.
Provide technical support for digital products and services.
Troubleshoot system problems and implement solutions.
Conduct system analysis and development/configuration for complex systems.
Document new and modified systems and programs.
Coordinate user training in new capabilities.
Convert changes from test to production.
Interface with users to determine system needs and requirements.
Conduct research, interviews, and usability testing.
Collect and analyze user feedback and service performance.
Instruct users on newly implemented systems.
Define system requirements.
Design and code programs.
Review impact of system modifications on existing systems.
Prepare service requests to implement system changes.
Determine level of effort and cost of implementing service requests.
Prioritize requests.
Provide technical production support for on-line and batch systems.
Assist with set processing schedules.
Update and produce reports.
Coordinate with outside vendors and contractors.
Define, assign, and evaluate vendor and contractor work.
Determine structure of databases and normalize data.
Perform data conversion between platforms.
Design, develop, and generate routine and ad hoc reports.
Determine security levels for systems to ensure data integrity.
Test database applications to assure functionality and effectiveness.

Requirements

Current Category 16, 17, or 18 Exempt Employee in Class 1053 who has worked at least 2,080 hours in Class 1053.
An associate degree in business administration, public administration, information systems, economics, finance, computer science, UX/UI design or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].
Three (3) years in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.
One year of additional experience as described above may be substituted for the required degree.
Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.
Applicants must fully complete the job application for this recruitment on the City and County of San Francisco's website.
Answer the Preliminary Questionnaire carefully and thoroughly.

Skills

Systems and services development
Needs analysis
Cost-benefit analysis
Structured systems and business interface analysis and design
Feasibility analysis
Technology and software assessment
User research
Project planning and management
System implementation and testing
Technical and procedural documentation
User training
Post-implementation assessment and administration
Business process automation
Software evaluation
System design
System requirements development
Software development
Testing
Debugging
Deployment
Technical support
System troubleshooting
Database structure determination
Data normalization
Data conversion
Report generation
System security
Data integrity
Database application testing

Location

San Francisco

Work Type

Permanent Civil Service
Regular

Experience Level

Senior

Education Level

Associate degree or equivalent
Completion of the 1010 Information Systems Trainee Program

Salary/Compensations

USD 134082 - USD 168688 - yearly

Benefits

Employee Benefits Overview

About the Company

San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change.
Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.

Equal Opportunity

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply.
Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.