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About the Role

The Manager of Membership is a critical member of NYSCI’s Institutional Advancement team, responsible for managing and growing a robust, mission-aligned membership program. This role generates significant annual revenue through renewals, acquisitions, upgrades, and re-engagement of member households. The Manager will translate NYSCI's innovative STEM learning approaches and new exhibits into compelling reasons for individuals to join, renew, upgrade, visit, and engage with the museum.

Responsibilities

Inform and implement the annual membership strategy and revenue plan, focusing on acquisition, retention, upgrades, re-engagement, and increased member participation.
Conduct direct telephone and email outreach to current, expiring, lapsed, and prospective members.
Identify opportunities to convert general visitors into members and develop strategies for same-day and post-visit conversion.
Stay informed of membership trends and best practices in the museum and cultural institution field.
Train, equip, and motivate front-of-house staff to effectively communicate membership benefits and encourage purchases.
Serve as the primary representative of the membership program, building relationships with prospective and existing members.
Evaluate and recommend improvements to the on-site membership sales and enrollment experience.
Manage NYSCI’s Membership email account and phone line, providing timely and solutions-oriented customer service.
Collaborate with internal and external partners to identify relevant NYSCI content, programs, exhibitions, and experiences for members.
Develop the annual calendar of member events, programs, communications, and engagement opportunities.
Plan and execute member-exclusive events and experiences.
Draft, produce, and deploy NYSCI’s monthly membership newsletter and other member communications.
Serve as the primary internal resource for NYSCI Membership, maintaining knowledge of levels, benefits, policies, and procedures.
Maintain accurate membership records and ensure the integrity and effective use of membership data and systems.
Track and analyze membership performance, including revenue, acquisition, renewal and retention rates, upgrades, and event attendance.
Prepare regular reports on membership progress against goals, visitor-to-member conversions, and event attendance.
Manage membership-related expenses within approved budgets.
Evaluate membership systems, processes, and vendor performance, recommending improvements.

Requirements

Bachelor’s degree from an accredited college or university.
Must be able to work a flexible schedule including weekends, holidays, and occasional evenings.
2-3 years of experience in membership, annual giving, customer engagement, sales, or a related field, preferably within a museum, science center, or cultural institution.
Demonstrated experience meeting revenue, membership, sales, or customer retention goals.
Exceptional customer service orientation and the ability to represent NYSCI warmly and professionally.
Ability to think strategically while also taking ownership of hands-on program execution and day-to-day operations.
Superb mission-focused communication skills (verbal and written).
Demonstrated ability to bring a strong program vision to life, on time and on budget.
Skilled at collaborating with colleagues across multiple departments and building strong internal partnerships.
Excellent organizational and project management skills, with strong attention to detail and the ability to manage multiple deadlines simultaneously.
Strong computer skills, including proficiency with Google Workspace and Excel.
Experience with email marketing platforms such as Mailchimp.
Familiarity with Outbound/Ascent or a similar ticketing platform is a plus.
Must be able to perform repetitive tasks, such as typing, reaching, and handling various materials.
Requires the ability to stand, walk, and move throughout the facility for extended periods.

Skills

Membership management
Revenue generation
Customer engagement
Sales
Strategic planning
Program execution
Communication (verbal and written)
Collaboration
Project management
Attention to detail
Time management
Computer proficiency (Google Workspace, Excel)
Email marketing
Customer service
Data analysis
Reporting

Location

On-site

Work Type

Full-Time
Regular

Experience Level

2-3 years of experience in membership, annual giving, customer engagement, sales, or a related field
Experience in a museum, science center, or cultural institution is preferred

Education Level

Bachelor’s degree

Salary/Compensations

$65,000 - 70,000 per year

Benefits

Health, dental, and vision insurance options
Flexible spending accounts for healthcare, dependent care, and commuter benefits
Pension plan and 401k plan
Free life insurance coverage
Paid vacation and sick leave
13 paid holidays off
Flexible work schedules
Employee Assistance Program
Free onsite parking

About the Company

Since its founding at the 1964-65 New York World’s Fair, the New York Hall of Science (NYSCI) has inspired millions of people — children, teachers, and families — by offering innovative, participatory ways to learn and encouraging people to explore their curiosity and nurture their creativity.
Located in Queens, the most ethnically diverse county in the country, NYSCI welcomes 400,000 visitors each year and serves thousands more through outreach in schools, teacher professional development, and participation in a variety of public events and research initiatives.
NYSCI is a leader in the science museum field, recognized for its highly regarded exhibitions, programs, and products, all of which are informed by its inclusive, research-derived approach to STEM learning and engagement called Design, Make, Play.
The defining characteristics of Design, Make, Play — open-ended exploration, imaginative learning, personal relevance, deep engagement, and delight — are the ingredients that invite broad participation in STEM and make engagement and learning irresistible.
Through this transformative model for STEM exploration, NYSCI engages a broad community of learners in STEM by fostering the excitement of self-directed exploration and by tapping into the joy of learning intrinsic in young people’s play.
NYSCI has approximately 87 full-time and over 103 part-time and casual staff members.

Equal Opportunity

The New York Hall of Science is an equal-opportunity employer committed to fostering an inclusive and innovative environment with the best employees.
We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, military service, marital status, or any other protected status in accordance with applicable law.
We support a drug-free workplace.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.