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About the Role
The Senior Manager, Food & Beverage, Hospitality & Guest Experience is responsible for the day-to-day oversight and execution of all food and beverage operations at Magic Mike Live New York, including concessions, the Greenlight Lounge, and event-based services. This highly operational and hands-on role requires strong leadership, attention to detail, and the ability to manage multiple outlets simultaneously to ensure a seamless and elevated guest experience.
Responsibilities
- Oversee daily operations across all Magic Mike Live (MML) F&B outlets, including theatre concessions, Greenlight Lounge, and private/corporate events.
- Ensure consistency in service standards, product quality, and guest experience across all venues.
- Act as the on-the-ground leader during service periods, providing direction, troubleshooting, and real-time decision-making.
- Supervise and support outlet managers, supervisors, and hourly staff across all F&B operations.
- Assist in hiring, training, and onboarding of team members.
- Coach and develop team to ensure strong service execution and accountability.
- Partner with HR and senior leadership on performance management and employee relations.
- Collaborate with events and programming teams to execute all F&B components of events.
- Ensure proper staffing, setup, service flow, and breakdown for all functions.
- Align operational execution with event timelines and client expectations.
- Support labor management, scheduling, and cost controls across all venues.
- Monitor inventory, ordering, and product usage.
- Assist in achieving revenue goals and managing expenses.
- Ensure proper cash handling and POS procedures are followed.
- Maintain compliance with all health, safety, and sanitation standards.
- Ensure adherence to company policies and operational procedures.
- Support implementation of systems, tools, and operational improvements.
Requirements
- 4+ years of food & beverage leadership experience.
- Prior experience managing a bar, restaurant, or small venue required; multi-unit exposure a plus.
- Strong operational background with the ability to manage multiple service environments.
- Experience with high-volume service and/or events strongly preferred.
- Hands-on leadership style with strong floor presence.
- Excellent organizational, communication, and problem-solving skills.
- Familiarity with POS systems and scheduling tools.
- Evening, weekend and holiday availability required.
- The role requires extended periods of standing and walking, light lifting, and navigating stairs.
Skills
- Food & Beverage Operations
- Hospitality Management
- Guest Experience Management
- Team Leadership
- Staff Training and Development
- Event Coordination
- Financial Management
- Inventory Management
- Health, Safety, and Sanitation Standards
- POS Systems
- Scheduling Tools
- Communication Skills
- Problem-Solving Skills
- Organizational Skills
Location
- New York, NY
Work Type
- On-site
- Full-Time
Experience Level
- Senior
Salary/Compensations
- $85,000-$95,000
Benefits
- Health coverage
- Dental coverage
- Vision coverage
- Discounted tickets for friends and family
About the Company
- Originally inspired by the hit film franchise, Magic Mike Live has evolved into a global entertainment phenomenon. Designed as a "360-degree" dance and acrobatic spectacle, Magic Mike Live reimagines the traditional male revue for a modern audience. The production combines world-class choreography, live music, and specialized technical design to create an atmosphere that is equal parts exhilarating, sophisticated, and empowering. Magic Mike Live is the flagship immersive production of Free Association Live (FA Live).
- FAL currently oversees the global expansion of Magic Mike Live, which has entertained over 2 million guests from 70+ countries with over 6,000 performances across its Las Vegas and London experiences and past engagements in Miami, Dallas, and Berlin since debuting in 2017. Beyond Magic Mike, FAL develops original, IP-driven live experiences across dance, music, and immersive storytelling.
- Bringing heart, humor, and world-class storytelling to every performance, each FAL experience is designed to move people, set a standard of excellence, and defy expectations of what live entertainment can be.
- For New York City, Magic Mike Live partnered with Authentic Hospitality, a New York City based hospitality group behind some of the city’s most revered venues (Pebble Bar, Jac’s on Bond, Ray’s), to create Greenlight Lounge, a cocktail experience that will sit adjacent to the theatre. Welcoming guests for drinks and bites pre and post show, Greenlight at Magic Mike Live will bring Authentic’s trademark quality, creativity and originality to an iconic environment.
Equal Opportunity
- Mike’s Big Apple LLC is an equal opportunity employer, and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.