Courtesy Officer Full Time (Monday thru Friday 4:00pm-12:00am)
LONGHORN VILLAGE · Austin, TX, US
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About the Role
The Courtesy Officer is primarily responsible for assuring a safe and secure environment for all residents and staff. This role will respond to all emergency calls initiated by residents or staff and alert local authorities as needed.
Responsibilities
- Patrol community premises to prevent and detect signs of intrusion and ensure security of doors, windows, equipment and vehicles.
- Alert authorities in case of a fire, presence of an unauthorized persons or medical emergency.
- Dispatch ambulance or non-emergency medical transportation as needed.
- Answer any questions, and provide information to residents during non-business hours or when concierge is off-duty.
- Monitor and adjust controls that regulate building systems, such as air conditioning, furnace or boiler.
- Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
- Complete work orders with Maintenance items
- Maintain work area and keep the department in compliance with OSHA safety standards.
- Demonstrates the community hospitality promises towards residents, families, associates and vendors.
Requirements
- Must maintain a valid driver’s license.
- Position may require certifications or licenses as determined by local authority.
Skills
- Strong positive attitude toward customer service
- Genuine interest in geriatric care
- Ability to motivate while maintaining relationships with staff and residents
- Strive to do the best job possible
- Be creative
- Work towards accomplishing facility goals
Location
- Longhorn Village - Austin, TX
Work Type
- Full Time
Experience Level
- Experienced
Education Level
- High school graduate or equivalent required
- Graduate of accredited technical school preferred, but not required
Salary/Compensations
- Undisclosed
Benefits
- Medical
- Dental
- Vision
- HSA
- FSA
- Short Term Disability
- Accident
- Life Insurance
- Vacation and Sick Paid Time Off
- 403B Retirement Savings Plan with discretionary employer contribution
- Employee Assistance Program
- Discount Meal Program
About the Company
- Voted Best of Austin in 2022, Longhorn Village is a Texas born and bred not-for-profit retirement community that guarantees independent living for our residents, plus a full continuum of on-site care that includes assisted living, memory care, skilled nursing and rehabilitation.
- If you love providing exceptional customer service and are interested in serving the needs of a growing community of active-minded senior adults, please consider joining our award-winning team.
Equal Opportunity
- Longhorn Village is an Equal Opportunity Employer and values diversity within the workplace.