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About the Role

The Product Lead - Point of Sale (POS) Front Office position is a senior business and product executive responsible for end‑to‑end ownership of the merchant front-office experience within Elavon POS. This role enables businesses to sell products and services simply, reliably, and at scale across in‑person, online, and service‑based channels. The role owns the customer journey, commercial outcomes, and delivery confidence for transactional experiences including Accept Payments, In‑Person and Online Order Management, Invoicing, and Reservations. Accountability extends beyond feature delivery to revenue predictability, operational stability, compliance, and long‑term platform scalability.

Responsibilities

Directly manages and develops a team of Product Managers.
Sets the operating bar for product ownership, customer‑centricity, and execution excellence.
Aligns product, technology, risk, and business partners across U.S. Bank, Elavon, and Merchant Payments Services.
Identifies, analyzes and interprets business data using various techniques to meet business needs.
Activates the connective tissue between U.S. Bank, customer experience, digital, technology, and business line strategy to identify and prioritize product / portfolio opportunities.
Establishes the product vision, charter and roadmap.
Defines product outcomes and OKRs to prioritize Features/Epics.
Breaks down work into actionable steps to facilitate product discovery, design, development and delivery.
Manages the end-to-end product lifecycle and drives the product roadmap leveraging OKRs.
Creates the product in conjunction with agile, experience design, technology and risk partners to achieve business and customer outcomes.
Understands and cares for the technical features, debt reduction and modernization of the technical product with expertise in the technology required of the product.

Requirements

Typically 10 or more years of relevant experience in product management, payments, treasury management, transaction banking, financial services, or related roles.
Bachelor’s degree, or equivalent work experience.
Expertise on the critical interdependencies among product model system elements that help and hinder performance.
Ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators, design systems, service blueprints, and reusability.
Ability to anticipate shifting market priorities, internal and external customer needs in a manner that consistently adds value.
Strong customer centricity to implement strategies and techniques used to ensure that customers have a positive experience with the organization's products and services at every touch point.
Knowledge of technical aspects of software products; ability to design, configure and integrate technical aspects of software products.
Knowledge of Agile ways of working.
Knowledge of processes, tools and techniques for assessing and controlling an organization's exposure to risks of various kinds.
Ability to apply knowledge of risk management appropriately to diverse situations.
Product PnL, product strategy, vision and planning, product discovery, product development, channel alignment and management, adoption, customer experience research, insight and execution, agile ways of working, go to market and sales channels, performance measurement and optimization, marketing and analytics, customer centricity.
Must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Skills

Product Management
Payments
Treasury Management
Transaction Banking
Financial Services
Agile
Risk Management
Customer Centricity
Technical Aspects of Software Products
Product PnL
Product Strategy
Product Vision
Product Planning
Product Discovery
Product Development
Channel Alignment
Channel Management
Adoption
Customer Experience Research
Customer Experience Insight
Customer Experience Execution
Go to Market Strategy
Sales Channels
Performance Measurement
Performance Optimization
Marketing
Analytics

Location

Onsite from a U.S. Bank location three or more days per week

Work Type

Onsite

Experience Level

Senior
10 or more years of relevant experience

Education Level

Bachelor’s degree or equivalent work experience

Salary/Compensations

$194,225.00 - $228,500.00

Benefits

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
Pension

About the Company

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need.
From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology.

Equal Opportunity

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories.
U.S. Bank will consider qualified applicants with arrest or conviction records for employment.
U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance.
U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA).
Certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.