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About the Role
This role is responsible for overseeing and challenging the fraud risk management strategy across US and Canada segments, guiding fraud prevention, operations, and investigations to ensure alignment with corporate objectives and regulatory standards. It enhances Manulife's global fraud risk management program by providing strategic oversight and ensuring regulatory compliance.
Responsibilities
- Oversee the development and implementation of a fraud risk management strategy in partnership with Global Anti-Fraud colleagues and 1LOD stakeholders.
- Provide oversight and challenge to ensure fraud risk management practices are robust and aligned with strategic objectives.
- Utilize comprehensive knowledge of fraud detection and prevention technologies to enhance capabilities.
- Ensure the maturity and effectiveness of fraud detection schemes across insurance and asset management.
- Provide oversight and challenge to embed the Fraud Risk Management framework across business segments.
- Foster a proactive fraud risk culture.
- Support regional and local compliance teams in deploying and overseeing effective fraud management strategies.
- Provide oversight and challenge to drive best-practice and ensure standardization, automation, and process improvements across all markets.
- Provide oversight and challenge to ensure appropriate crisis management protocols for significant fraud incidents.
- Cultivate relationships with US and Canada regulators, industry forums, and peer institutions.
- Ensure compliance with international and local regulatory frameworks.
- Maintain updated documentation for all fraud risk policies and standards.
- Ensure comprehensive fraud risk identification, prevention, and detection across all business units.
- Recommend process changes to reduce risk exposure.
Requirements
- 8+ years of experience in Financial Crime and/or Fraud risk management, AML/ATF, compliance, or risk management, preferably in the financial sector.
- Track record in designing, developing, and implementing large-scale, standardized, risk management systems and processes.
- Experience with a large financial institution operating globally is advantageous.
- Excellent written and oral communication skills, with the ability to articulate complex fraud and regulatory concepts in business terms.
- Track record of using various persuasive techniques and utilising frameworks to drive changes to business processes and outcomes.
- Experience in supporting regulatory engagement and reporting.
- Strong organizational skills with the ability to prioritize and manage multiple tasks effectively.
- A stakeholder-oriented approach to managing relationships and collaborating across business units and functional departments, with an energetic and service-oriented style.
- Proactive, results-oriented individual with the ability to balance multiple priorities and projects.
Location
- Toronto, Ontario
Work Type
- Hybrid
Salary/Compensations
- $125,100.00 CAD - $175,100.00 CAD
Benefits
- Empowerment to learn and grow the career you want.
- Recognition and support in a flexible environment where well-being and inclusion are prioritized.
- Support in shaping the future you want to see as part of a global team.
- Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage.
- Adoption/surrogacy and wellness benefits.
- Employee/family assistance plans.
- Various retirement savings plans (including pension and a global share ownership plan with employer matching contributions).
- Financial education and counseling resources.
- Generous paid time off program in Canada includes holidays, vacation, personal, and sick days.
- Full range of statutory leaves of absence.
About the Company
- Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
- Visit https://www.manulife.com/en/about/our-story.html to learn more.
Equal Opportunity
- Manulife is an Equal Opportunity Employer.
- We embrace diversity and strive to attract, develop and retain a workforce that is as diverse as the customers we serve.
- We foster an inclusive work environment that embraces the strength of cultures and individuals.
- We are committed to fair recruitment, retention, advancement and compensation, and administer all practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
- It is our priority to remove barriers to provide equal access to employment.
- A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
- All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.
- To request a reasonable accommodation in the application process, contact hr@manulife.com.