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About the Role

Procore Technologies is seeking a Senior Customer Success Engineer to drive long-term value and technology adoption for construction industry clients. This role involves working closely with customers and internal teams to ensure clients maximize their return on investment and achieve performance gains, leveraging expertise in problem-solving, construction workflows, and technical orchestration.

Responsibilities

Leverage customer analytics, usage metrics, and industry best practices to deliver actionable recommendations that maximize platform return on investment and drive continuous operational improvement.
Architect and present value-focused solutions that directly address customer business challenges to accelerate software adoption across their organizations.
Keep customer leadership informed on platform roadmaps and new feature releases.
Serve as a dedicated technical advisor by guiding customers through complex technical needs and escalations to maintain high satisfaction and provide a vital feedback loop to the product team.
Lead tailored product demonstrations and align internal and external cross-functional technical resources to successfully resolve customer needs.
Maintain deep expertise across platform capabilities, service offerings, and evolving industry standards.
Support and mentor team members while collaborating across the organization to refine processes and elevate global customer engagement standards.
Travel up to 50% domestically and internationally to conduct on-site customer consultations and participate in industry events.

Requirements

5+ years of direct experience within the construction sector.
Solid understanding of various industry sectors and standard project workflows, such as bidding, Requests for Information (RFIs), and scheduling.
Proven track record in customer-facing technical roles, such as Customer Success, Technical Pre-Sales, or Solutions Consulting.
Exceptional written, verbal, and virtual presentation skills.
Strong analytical and problem-solving capabilities.
Demonstrated ability to quickly grasp platform architectures and cloud capabilities.
Ability to partner effectively across internal departments, including Sales and Product, to execute time-sensitive customer projects and achieve account goals.

Skills

Consultative problem-solving
Construction industry workflows
Cross-functional technical orchestration
Customer analytics
Usage metrics
Platform roadmaps
New feature releases
Technical advising
Product demonstrations
Platform capabilities
Service offerings
Industry standards
Team support
Mentoring
Process refinement
Customer engagement
Bidding
Requests for Information (RFIs)
Scheduling
Platform architectures
Cloud capabilities

Location

Remote
Ontario
British Columbia

Work Type

Remote
Full-time

Experience Level

Senior

Education Level

Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, Computer Science, or equivalent education level / experience

Salary/Compensations

108,800.00 - 149,600.00 CAD Annual (Base Pay)
136,000.00 - 187,000.00 CAD Annual (On Target Earning)

Benefits

Equity Compensation
Bonus Incentive Compensation

About the Company

Procore Technologies is the leading technology partner for every stage of construction.
We empower construction teams to drive efficiency and mitigate risk through actionable AI & data-driven insights.
For over 20 years, we have been transforming the industry with purpose-built solutions for construction professionals.