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About the Role
The Reservations Coordinator role is central to The EVE Hotel's mission of delivering unparalleled guest satisfaction. You will be the face of The EVE, a beacon of warmth and sophistication, processing reservation inquiries, providing details on rates and services, cross-selling offerings, and managing room rates to optimize revenue.
Responsibilities
- Process reservation inquiries via phone and email with grace and efficiency.
- Provide guests with accurate and engaging details about our exquisite rates and bespoke services.
- Skillfully cross-sell and up-sell our luxury offerings to enhance each guest's stay.
- Adhere to our yield management strategy by managing room rates to optimize revenue for the hotel.
Requirements
- A minimum of one year of experience in a similar role within a 5-star hotel setting.
- Familiarity with Opera Cloud is a distinct advantage.
- Demonstrated experience in processing reservations via phone, email, and third-party websites.
- Understanding of hotel selling status, rates, packages, room types, and credit and cancellation policies is highly desirable.
- Availability to work within a 7-day roster, ensuring seamless service for our discerning guests.
Location
- Sydney
Work Type
- Full-time
Experience Level
- 1+ year experience
About the Company
- The EVE Hotel is set to redefine luxury with a dash of iconoclasm, celebrating Sydney’s vibrant spirit where art, music, and culinary delights converge.
- TFE Hotels is the only international hotel group headquartered in Sydney, with 70+ hotels across eight countries and more in development.