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About the Role
The Associate Store Manager drives business by providing exceptional customer experiences and building lasting client relationships. This role focuses on creating an environment where feedback is constant and the customer is the top priority. The Associate Store Manager cultivates a supportive store team and partners with the Store Manager to ensure smooth store operations, optimizing profitability and efficiency.
Responsibilities
- Meet personal and store sales goals by ensuring outstanding customer service.
- Establish returning client business by developing and maintaining long-lasting relationships.
- Actively outreach to client base via email, phone call, and text messaging.
- Utilize company selling culture and training tools to meet and exceed KPI expectations.
- Remain coachable and open to feedback for continuous development.
- Actively learn and speak to collection trends to build stronger stylists.
- Maintain an active sales floor presence to lead by example and coach staff.
- Provide constant feedback and acknowledgements to inspire and motivate the sales team.
- Maintain organization, upkeep, and cleanliness of front and back of house.
- Participate in all Divisions of Responsibility to support business and develop as a leader.
- Ensure the integrity of payroll and the payroll process.
- Ensure the sales floor is maintained and beautifully reflects the brand.
- Partner with the team to execute open/close checklists, shipments, DORs, and store standards.
- Cultivate an environment that promotes teamwork and camaraderie.
- Actively support Diversity, Equity, and Inclusion initiatives.
- Oversee all store operations and maintain store KPI expectations in the absence of the Store Manager.
Requirements
- Previous management experience required.
- Previous sales experience required.
- Ability to constantly bend, open, lift, carry, and move merchandise and fixtures up to 25 pounds as needed.
- Continuous standing and walking; ability to move around all store areas and be accessible to customers.
- Ability to occasionally climb ladders as needed.
- Ability to work daily with telephone, POS, and computer equipment.
- Ability to work a flexible schedule including days, nights, weekends, and holidays.
Skills
- Customer Focus
- Drive for results
- Team player
- Time management
- Personal credibility
- Business acumen
- Communication
- Managerial courage
- Managing performance
- Motivating others
Salary/Compensations
- $70,000-$80,000/yr plus uncapped commission
Benefits
- Clothing allowance and a competitive discount
- 401(k) with an employer match
- Medical, dental, and vision
- Floating holidays